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Contributor
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2 Messages
Customer Loyalty - Why don't rewards exist?
I recently upgraded my iPhone 5 to a 6 and suddenly my bill went up $15/mo. When I asked why, I was told that it was because of my data plan. The plan I had no longer existed at the old price I was paying. I have been a customer for 7 years, and the customer service rep could not help me get back to my old monthly payment without reducing my data plan. Why is it that new customers get all the great deals, but those of us who stay for years (and I know there are not many these days) can't catch a good deal? Shouldn't we get some rewards as well??
Responses
MicCheck
ACE - Expert
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9.4K Messages
6 years ago
Likely, you HAD been receiving a discount for being a loyal customer: $15 off your data plan since you were no longer under contract.
When you upgraded, you took advantage of a different promotion (discounted rate on phone) so the discount on the monthly bill was no longer applicable.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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