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New Member

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3 Messages

Fri, Oct 2, 2020 5:24 PM

Cross Upgrade with Next Up Lines

I have 4 lines with AT&T and am receiving bogo credits on two of them. I needed AT&T to transfer the bogo credits to the other two lines because the ones with the promotion also have next up on them so when I upgrade I will lose my credits. They told me they can't and I can do a cross-upgrade. I was told that if I call AT&T and upgrade the two lines that don't have the promotion and tell them not to touch the imei, I can just change the sims and it will work. Then I went to another AT&T store and they told me the opposite. Any help?

Accepted Solution

Official Solution

sandblaster

ACE - Expert

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57.8K Messages

2年前

No, they can’t move credits from one line to another, so bottom line, if you upgrade a line getting credits, you lose the credits. However, you can use a phone on any line you want, so if you upgrade a line not getting credits and activate that new phone on that line, you can then swap SIM cards and use that phone on any line you want. The installment plans and credits all stay where they are.

New Member

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3 Messages

2年前

I owe about 700 on both of my non upgradable iPhones, I owe about 150 for my early upgrade, if I transfer the upgrade would I have to pay the phone entirely in full or just what I owe to get up to the 15 months 

ACE - Sage

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97.4K Messages

2年前

That depends on the terms of the installment.  You will have to pay at least to the upgrade point, and then return the phone.  

 

 If you pay it off, it's yours.  You can sell it or save it as a spare.   

 

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