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ttks's profile

5 Messages

Thursday, January 11th, 2024 8:31 AM

Closed

Crooked Company, poor customer service

 
I was misled and overcharged $60/month since July. I was lured to transfer from T-Mobile to AT&T wireless on July 17, 2023. Since I already have internet account with them, when I transferred to AT&T they just added my wireless service to my current internet account at the time I figured out after the fact. Although they told me at the time that if I transfer from T-Mobile to ATT and traded in my iPhone 13, I would get the IPhone 14 which I only have to pay $1/month for the IPhone, $20 discount on internet. I agreed to join ATT wireless on that day. I did ask them if the take my old phone then, but they said I have to mail in the phone, the address would come in an email they sent. 
NONE OF THIS HAPPENS EVER SINCE. I HAVE NEVER RECEIVED THE ADJUSTMENT CONTRACT EXPLAINING WHAT THEY CHARGE NOR THE ADDRESS TO SEND THE OLD PHONE BACK. I’M STILL WAITING FOR THAT EMAIL THEY PROMISED TO SEND. 

MY CURRENT BILL IS $120 A MONTH FOR WIRELESS PLUS $65 A MONTH FOR INTERNET.

I did check the bill $120 but not the detail charges. As I set up autopay, So I assume $120 is the total including wireless and internet which is about right. Unbeknown to me that my husband changed the internet autopay from my credit card to his. Turned out I am have been charged $120 for wireless on my credit every month and my husband has been charged $65 for internet every month. 

I called att customer service which is overseas, can barely understood what they said. waited for more than 1 hour they gave me solutions which favored them. I was not satisfied with their solutions which were ridiculous. I asked for supervisor waited more than an hour, 1h 11 minutes to be exact, till I had to go to work, still NO supervisor. Wasting my time. 

ATT IS A SHADY, CROOKED CORPORATION. ONCE THEY MISLEAD TO LURE YOU  TRANSFER TO THEIR COMPANY, EVERYTHING HAPPENS AFTER THAT IS YOUR FAULT EVEN THEY MISLEAD CLEARLY THAT’S ON THEM. 

BY THE WAY THEIR PHONE SERVICE IS VERY POOR. MY PHONE HAS NEVER GOTTEN TO 3 BAR SIGNAL. I have attached the RSRP  PICTURES AND PHONE SIGNAL PICS. IT’S NEVER GOTTEN TO 3. For comparison, RSRP IS BETWEEN. -110 to -50, the closer to -50 means you have strong signal. Mine has never reached -110. FYI, I live in the middle of the city not mountains or under a rock. 

Accepted Solution

Official Solution

ACE - Master

 • 

10.4K Messages

3 months ago

@ttks  what point are you trying to make with showing the screen shot of your contract?  It’s a standard installment contract for financing a $1200 phone over 36 months at 0% interest.  Did you not buy a $1200 phone and finance it over 36 months at 0%?  If you’re wondering why it’s not showing $1 a month, that’s because that’s part of a separate promotion that provides offsetting credits on your monthly bill that makes the effective cost $1 a month.  The credits won’t start for at least 2-3 billing cycles.  It’s not part of the installment contract.

(edited)

Accepted Solution

Former Employee

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2.6K Messages

3 months ago

The terms of the promotion would have been emailed to you and they are posted online. You had 30 days to send in your trade in device. You should have went to the website and requested the trade in kit a long time ago if you did not receive it. Again read the TOS you agreed to regarding billed charges. If the coverage does not work for you it’s up to you to find a provider that suits your needs. 

(edited)

ACE - Sage

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117.1K Messages

3 months ago

Your cell bill is $120 for one phone line or two?  (You and your husband)

   

2 phone lines with full credits on phones would be $120 ($60 for each starter line)

(edited)

Community Support

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231.4K Messages

3 months ago

Hello there,

Thank you for reaching out to us. We understand your concern regarding the bills, let's get the help you need.

We are going to initiate a DM to help you with your concern regarding the plan issue.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)

 

Looking forward to speaking with you!

 

Thank you for contacting AT&T Community & Forums,

Kevin, AT&T Community Specialist

 

5 Messages

3 months ago

@formerlyknownas $120/month for 1 line, which included $33/month for equipment (supposed to be $1/month as they told me.)

5 Messages

3 months ago

@Lockdowncraziness hi, attached is the contract. Look carefully, my signature is not there. Do you know why? Because I was never shown the contract when I did the transaction!!!! Do you think I pulled the promotion as described in my review from my behind? Clearly misleading. So don’t be so quick coming with a conclusion when you don’t know what’s going on!!! I don’t have time to write a complaint if I didn’t do my homework with evidences!!!!

(edited)

5 Messages

3 months ago

@Lockdowncraziness  Evidences

(edited)

ACE - Expert

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27.7K Messages

3 months ago

Did you get the DM from @ATTHelp ?

Former Employee

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2.6K Messages

3 months ago

Exactly what @dwill05 said. Plus, it’s been over 6 months and you never sent your trade in phone in. You had 30 days to do that. 

ACE - Sage

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117.1K Messages

3 months ago

@ttks 

FYI, the header on your 'Retail sales agreement' clearly indicates you did business with an authorized retailer, not directly with AT&T corporate store.

Your printed retail sales agreement does not require your signature. But you also would have signed a register receipt which did.  

The label to ship back your trade in was probably included with your new phone. But that was back in July.   

So sell your old phone on Swappa.

I still don't see how you were misled. You clearly don't understand how any of this works but not understanding is not being misled.  

(edited)

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