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catlady09's profile

New Member

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14 Messages

Friday, March 24th, 2023 9:10 PM

Credit still not showing and need to pay bill

Carlton from ATT social media kindly reached out to me and promised an immediate credit to my bill. It's been 48 hours and my account has still not updated to show the credit. The same balance is showing. I shared I had a combined bill (landline, dsl, cells) and I am sure this is the issue. But I really want to pay this bill minus the credit promised. Can someone please help me?

ACE - Expert

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64.7K Messages

1 year ago

Not likely. Unless Carlton or someone else from ATTHelp reaches out, no one else here can apply the promised credit. Even if someone does reach out, no guarantee they can apply the promised credit any quicker, if you are getting it at all. It’s also possible someone higher up than Carlton denied the credit. You should plan on paying what was billed. Paying anything less just risks getting service suspended. If the credit finally does get applied, your next bill will just be that much lower.

New Member

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14 Messages

1 year ago

Well, since I was contacted HERE about the credit, and told I now only owed "xyx," I am posing the question now here as well. 

Community Support

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231.4K Messages

1 year ago

Hello catlady09, we're here to help you with you bill.

 

Let's meet in a Direct Message, so that we can help you with your credit. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

Looking forward to speaking with you.

Carlton, AT&T Community specialist

 

 

New Member

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14 Messages

1 year ago

Thanks again Carlton!

Community Support

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231.4K Messages

1 year ago

Hello catlady09, you're very much welcome!

 

We are glad to hear that we were able to address all your concerns. Feel free to reach back out if you have any other questions or concerns. 

 

Thank you for choosing AT&T.

 

Carlton, AT&T Community Specialist 

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