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Jenlsmith's profile



1 Message

Tuesday, June 6th, 2017 1:19 AM

Credit not received

I was told on March 16, 2017 my case number (***) was reviewed and approved for me to receive the iPhone credit on the promotional offer in October. I mailed 2 iPhone 6 and 1 iPhone 5 in October 2016. When I talked to the customer service they had advised it was approved and the credits would appear on the May billing statement; however, still not credits. Can you please help will me receiveing the credit that I was told I would receive? Thank you

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Community Support


221.1K Messages

6 years ago

Hello @Jenlsmith,
Welcome to the Community Forums.  I’m sorry to hear you have had issues with getting your credit.  I would be happy to look into this for you!
Once a case is approved for a monthly recurring credit, it can take up to 2 billing cycles for it to go into effect.  I will be sending you a private message to your Forum’s Inbox to gather your information to check on it.  Please be on the lookout!
I hope to hear from you soon, and please have a lovely rest of your day!
Jessica, AT&T Community Specialist
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