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Credit after cancelling cell service
My billing cycle is the 13th-12th of the month. After several frustrating calls to fix my account and they could not get it fixed after over 25 years of having ATT cell, I cancelled my service starting on Jan 26th-28th. I called to find out what my credit would be and I was told to call back after the billing cycle.
I did and was told I was only receiving $3.37 credit. I have spoken to 5 people now and have been told different stories and then they finally said they couldn't help me and transferred me to a different person, and still no resolve, now I have to wait for a "manager" to call me.
In my calculations, I should receive a credit of around $121.33. give or take a few cents for taxes.
I was first told by a Vanessa that it was AT&T policy to continue to bill me after cancellation. I asked her to tell me where that states that. She didn't know so transferred me to Nick, who then told me that they do not prorate cancellations which on my bill it is obviously prorated some. So he then transferred me to Erik, who couldn't help me either and said that a manager would be calling me within 15 minutes. So far I have wasted 1 hour 32 minutes and 16 seconds of my day.