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Mon, Apr 13, 2020 4:09 PM

COVID-19 free wireless service for frontline nurses and physicians nationwide on the FirstNet network

I'm wanting to share information with my nursing & physician coworkers who have AT&T of how to receive the kind supportive offer you are now providing to cover their bill for 3month because of Covid. Can you please provide the exact link/steps on how they can do this? Thank you!

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Accepted Solution

Official Solution

Moderator

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646 Messages

2 months ago

All,

AT&T delivered Some Good News” Sunday night (4/12), announcing three months of free wireless service for front line nurses and physicians nationwide on the FirstNet network – built with AT&T in a public-private partnership with the First Responder Network Authority (FirstNet Authority).

Nurses and physicians already on FirstNet Mobile – Responder plan will automatically receive the 3-month service credit on a smartphone or tablet line of service. Starting Monday, April 13, new subscribers are also eligible, connecting them to reliable critical communications with always-on priority access to the network, with fastest overall nationwide network experience.

To complete an online application and eligibility verification process or to Sign In to FirstNet, click here.

  • For more information on how AT&T is supporting our FirstNet & First Responders, click here.

  • For more information on what AT&T is doing to keep FirstNet & First Responders, Consumers, Employees and more connected, click here.

Thanks!

The AT&T Community Team

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

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1 Message

I don't know anything about firstnet, but our surgeons have been on the frontlines & I can't seem to get ahold of anyone at at&t. Our account manager disappeared.

New Member

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2 Messages

2 months ago

I was wondering if it’s true that AT&T is offering 3 months of free service for nurses/physicians? I am a nurse and was wondering how that would work. Thanks

Note: This comment was created from a merged conversation originally titled Covid-19
Constructive

Employee

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10.5K Messages

they arent offering free anything, they are not shutting off services for non payment for 3 months and waiving late fees, you will still be required to make up those 3 months after the 3 months.thats how it is unless something else was announced since friday

EDIT: funny something was announced since that friday

(edited)

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

I think what you saw was the offer for firstnet qualified users. Unless they have expanded to include doctors and nurses, firstnet still only is available to qualified First Responders.

All major carriers are defining First Responders as military, veteran, police, fire, other law enforcement, and Emergency Medical Services.
I'll be right back after I check on the first net offer

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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lizdance40

ACE - Sage

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75.3K Messages

Okay it is actually true.

Keep in mind firstnet is not a family plan. Only First Responders which has now been extended to doctors and nurses.
Doctors and nurses who have family members would have to be on a different plan.

https://www.reddit.com/r/ATT/comments/g0jbc7/firstnet_free_for_3_months/?utm_medium=android_app&utm_source=share

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sandblaster

ACE - Expert

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38K Messages

@lizdance40 Not a rumor. Just announced today but it’s 3 months free service on a FirstNet. It’s on the covid response page:

April 12, 2020

AT&T to Support Nurses and Physicians With Three Months of Free Service on FirstNet Network

AT&T delivered “Some Good News” tonight announcing three months of free wireless service for frontline nurses and physicians nationwide on the FirstNet® network – built with AT&T in a public-private partnership with the First Responder Network Authority (FirstNet Authority).

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Expert

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14.2K Messages

@lizdance40 @Constructive

It is an initiative announced last night: John Kasinski and AT&T Team up

The "Office" actor said.....Health care workers using FirstNet, a wireless network for first responders, will get a 3-month service credit. New subscribers are also eligible for the same credit.

**** I don't know what you want me to tell you. ****

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ACE - Expert

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14.2K Messages

@lizdance40 I'm not a first responder but I am curious. What's the differrence in a "regular" wireless plan and the FirstNet plan? Beyond the 90 days free, does it offer better pricing?

**** I don't know what you want me to tell you. ****

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Constructive

Employee

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10.5K Messages

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

it is discounted pricing. But in an emergency there's also no deprioritization. I don't know how that works, but cool

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
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New Member

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2 Messages

2 months ago

Our local news in Dallas Texas just announced AT&T is offering 90 days free service for COVID-19 frontline workers. I am an RN in one of our local hospitals. Can anyone provide any of the details on how to qualify?

Note: This comment was created from a merged conversation originally titled Free Service for 90 days
Constructive

Employee

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10.5K Messages

@lizdance40 @sandblaster this is the 3rd similar post today have you heard anything about this?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert

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14.2K Messages

https://www.wfaa.com/article/news/nation-world/john-krasinski-att-team-up-for-big-surprise-for-health-care-workers/287-330cb6af-43a8-4236-90ad-d9c2ab753c75

https://about.att.com/story/2020/fn_free_service.html

**** I don't know what you want me to tell you. ****

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sandblaster

ACE - Expert

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38K Messages

I had not head of it but it is now posted on the covid response page. It’s 3 months of service on FirstNet:

April 12, 2020

AT&T to Support Nurses and Physicians With Three Months of Free Service on FirstNet Network

AT&T delivered “Some Good News” tonight announcing three months of free wireless service for frontline nurses and physicians nationwide on the FirstNet® network – built with AT&T in a public-private partnership with the First Responder Network Authority (FirstNet Authority).

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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10.5K Messages

@sandblaster very cool but nurses and physicians would need to start up a firstnet account

Nurses and physicians already on FirstNet Mobile – Responder plan will automatically receive the 3-month service credit1 on a smartphone or tablet line of service. Starting Monday, April 13, new subscribers are also eligible, connecting them to reliable critical communications with always-on priority access to the network, with fastest overall nationwide network experience. 2

In addition to three months of free service, nurses and physicians signing-on to FirstNet can get a $200 activation credit3 when activating a new FirstNet Ready™ smartphone on a new FirstNet Mobile-Responder plan.

on top of all this at&t is giving first responders free smart phones for life

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

This is a firstnet offer, which is a network run by AT&T.
It is not a family plan it is just for the first responder, and now they are extending the offer to doctors and nurses. I saw this first on Reddit

https://www.reddit.com/r/ATT/comments/g0jbc7/firstnet_free_for_3_months/?utm_medium=android_app&utm_source=share
You will have to contact AT&T directly to figure out how to migrate your number to firstnet

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
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Constructive

Employee

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10.5K Messages

2 months ago

is your phone on firstnet service? i beleive they have no way to know your frontline unless your on first net and in that case they would just not bill first net subscribers

Nurses and physicians already on FirstNet Mobile – Responder plan will automatically receive the 3-month service credit1 on a smartphone or tablet line of service. Starting Monday, April 13, new subscribers are also eligible, connecting them to reliable critical communications with always-on priority access to the network, with fastest overall nationwide network experience. 2

In addition to three months of free service, nurses and physicians signing-on to FirstNet can get a $200 activation credit3 when activating a new FirstNet Ready™ smartphone on a new FirstNet Mobile-Responder plan.

on top of all this at&t is giving first responders free smart phones for life

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

2 months ago

( copy and paste the link please)

https://www.reddit.com/r/ATT/comments/g0jbc7/firstnet_free_for_3_months/?utm_medium=android_app&utm_source=share

Firstnet has an offer for First Responders, but it is also extending to doctors and nurses with 3 months free service. Please keep in mind that these are not family plans, the rest of the family will have to be on a different plan.
I do not have all of the information on how this works, but there was a link in the article
Note: This comment was created from a merged conversation originally titled Firstnet offer for doctors and nurses

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Award for Community Excellence 2019 Achiever*
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ACE - Expert

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14.2K Messages

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

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75.3K Messages

2 months ago

You have to switch over to firstnet

Contact AT&T directly

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
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ACE - Expert

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14.2K Messages

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Constructive

Employee

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10.5K Messages

i have first net, at&t emploeeys company phones are on first net see no difference in service than my personal phone

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

@Constructive the benefit is the bargain price, just for the individual.

I just blabbed this on facebook. we have many nurses who will appreciate the price break. even if tye rest of the family isnt included

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
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Constructive

Employee

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10.5K Messages

@lizdance40 its a fantastic gesture i only hope all the drs and nurses that posted at the begining that were told they werent first responders will see this

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

I'm in the process of doing a search to try to find those posts

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Constructive

Employee

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10.5K Messages

@lizdance40 thats why i tag you guys so often im not allowed to post from my work computer during work hours.thats why im most active early morings and after work and occasionally lunch and 15 min breaks

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
lizdance40

ACE - Sage

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75.3K Messages

Understood😉

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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New Member

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2 Messages

2 months ago

Hi,

Our daughter who is on our AT&T plan is a first responder and needs a hot spot for her cell.

Any discounts??

Note: This comment was created from a merged conversation originally titled Covid-19 first responder discount for hot spots

ACE - Expert

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14.2K Messages

It is for those who have or are willing to open a FirstNet account.

AT&T Supports Nurses & Physicians with Three Months of Free FirstNet Service

**** I don't know what you want me to tell you. ****

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New Member

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2 Messages

2 months ago

Is at&t providing free service to nurses?

Note: This comment was created from a merged conversation originally titled nurses
MicCheck

ACE - Expert

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8.9K Messages

Award for Community Excellence 2019 Achiever*
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lizdance40

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75.3K Messages

If you'll notice a link was provided by @MicCheck to the promotions for Firstnet.
Firstnet is a separate Network run entirely by AT&T 4 First Responders.

The network is for United States government. So it is the USA, maybe they are pretty great, who has extended firstnet to include doctors and nurses. Including an offer for 3 free months.
Something tells me this is a lot less to do with AT&T and a lot more to do with the United States stepping in on your behalf

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New Member

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4 Messages

2 months ago

Hello - I am an ICU nurse working on a floor dedicated entirely to critical Covid-19 patients. I attempted to apply for the firstnet promotion but I was unable to find any available packages for ICU RNs. Can you help me?

Note: This comment was created from a merged conversation originally titled Firstnet
Constructive

Employee

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10.5K Messages

they have only 3 packages It’s not specific to first responders or or physicians and nurses. Since it was just announced they may still be doing changes to the online ordering system to accommodate the extension for physicians and nurses. I have a link to the packages on my computer and can post it when I arrive to work

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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14.2K Messages

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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4 Messages

The application does require that you input your job type/location. There was not an option to select ICU RN that I could see.

Constructive

Employee

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10.5K Messages

@ehabetz this link has the application you need it has a drop down for non hospital or hospital then a drop down for several role s in the hospital including nurse, er nurse, lab etc

https://www.firstnet.com/signup/subscriber/basic-details

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Moderator

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646 Messages

Hi @ehabetz,

@Constructive is correct, the 3 FirstNet packages are not restricted to specific positions.

If you have additional questions or need further assistance with FirstNet, you might want to visit our Business > FirstNet Forum.

Thanks!

The AT&T Community Team

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

New Member

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2 Messages

2 months ago

My wifes an RN r we able to get a discount on our wireless bill
Note: This comment was created from a merged conversation originally titled First responder discount

ACE - Expert

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14.2K Messages

AT&T is offering 3 months free for those who are on or are willing to change to FirstNet

**** I don't know what you want me to tell you. ****

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New Member

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2 Messages

2 months ago

I am a physician working for the DVA. Do I qualify for first responder rates?
Note: This comment was created from a merged conversation originally titled first responder

ACE - Expert

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14.2K Messages

**** I don't know what you want me to tell you. ****

Award for Community Excellence 2019 Achiever*
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New Member

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2 Messages

2 months ago

I am a nurse practitioner providing telemedicine for COVID patients in chicago daily. I heard you are providing free service for health care providers during this time. How do I qualify please?

Thank you

Note: This comment was created from a merged conversation originally titled Service for health care providers

New Member

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2 Messages

2 months ago

My husband, Arpad, is a doctor and he tests patients for COVID-19 daily. He’ll soon start work as a hospitalist.

I heard John Krasinski say on SGN that AT&T would cover the bills of frontline healthcare workers for 3 months. Is that true? If so, what must he do to apply? He works a lot.

Thanks!

Note: This comment was created from a merged conversation originally titled 3 months free for Healthcare workers?

New Member

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2 Messages

2 months ago

I am a registered nurse working the front line of COVID 19, I thought I read somewhere that I can get my bill taken care of for 3 months. is this true? if so how do I go about doing that.
Note: This comment was created from a merged conversation originally titled Healthcare Worker
sandblaster

ACE - Expert

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38K Messages

No, not true. ATT is offering 3 months of free service on FirstNet. You would need to switch to FirstNet to get the 3 months free.

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New Member

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2 Messages

a month ago

How do I get eligibility for 3 months of free wireless service being promoted by AT&T for healthcare providers?

Note: This comment was created from a merged conversation originally titled Free service for doctors and nurses for 3 months