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KyleBennettTX's profile

Coach

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2 Messages

Sat, Sep 22, 2018 12:03 AM

Could AT&T Give me Just 1 Reason Not To Leave? Loyalty?

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 

1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans.

Our peak usage since the first of the year has been 22.2 GB in a month and we average around 12.5 GB.

 

I'm for the 1st time in a long time, taking a real serious look at leaving AT&T for one free year of service with Sprint.

Chances are that if I leave, i'll be back after my free year of Sprint assuming I don't love their services and AT&T has a promo worth switching back.

 

Sprint Bring Your Own Device: 1-Year Unlimited Talk, Text & Data

Sprint is offering 1-Year Unlimited Talk, Text, & Data for Smiley Surprised Free Man Surprised when you bring an eligible unlocked smartphone.
Plan includes:

  • Unlimited data, talk and text
  • HD streaming:
    • Video at speeds up to 1080p -> now 480p
    • Music at up to 1.5Mbps -> now 500 Kbps
    • Gaming streams at up to 8Mbps -> now 2Mbps
    • Unlimited 4G LTE data for most everything else. Data deprioritization applies during congestion.

Eligible devices (must be unlocked and compatible with Sprint SIM card and network) 

Credit approval req. Req. AutoPay, eBill, and port-in from postpaid carrier.

Savings until 11/30/19; then $60/mo. for line 1, $40/mo. for line 2 & $30/mo./line for lines 3-5.

Reqs. AutoPay, new account, bring your own eligible device & Sprint SIM card. 

lizdance40

ACE - Sage

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89.3K Messages

3 y ago

Att cannot.  But Sprint might.  Check coverage.   Ask around your friends and neighbors to see if they have or had Sprint.  

 

GLIMMERMAN76

ACE - Expert

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22.4K Messages

3 y ago

Also what phones do you have?

Gary L

ACE - Expert

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15.8K Messages

3 y ago


@KyleBennettTX wrote:

I'm an existing post-paid customer paying $157.80 per month for two lines of service ($1,893.60 annually). 

1 line with Data Unlimited for 4G LTE ($45.00) and the other with DataPro 3GB for Smartphone 4G LTE($30.00) data plans.

It's $157.80 for two lines of service AND two phones, right?

 

I'm for the 1st time in a long time, taking a real serious look at leaving AT&T for one free year of service with Sprint.

Chances are that if I leave, i'll be back after my free year of Sprint assuming I don't love their services and AT&T has a promo worth switching back.

Sprint Bring Your Own Device: 1-Year Unlimited Talk, Text & Data

Sprint is offering 1-Year Unlimited Talk, Text, & Data for Smiley Surprised Free Man Surprised when you bring an eligible unlocked smartphone.

There has to be a reason they're offering it for free, right? Desperate for customers? Why aren't they more popular if they charge less?

 

You might be back sooner than a year...

 

Are your current phones compatible? You'll have to upgrade if not.

 

 

 Could AT&T Give me Just 1 Reason Not To Leave?

Superior cellular service and coverage. Which is really the biggest thing to be looking for in a cellular carrier.

 

 

Anonymous

New Member

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25.7K Messages

3 y ago

AT&T doesn’t care about their customers at all. That’s enough of a reason. I’ve been a customer for 11+ years and have consistently paid more than my friends on other services and had worse coverage. Currently I have never had more than 2 bars in my home or at work (I live in Seattle). I think I’ve stayed because I kept getting locked into contracts and then once my device stopped performing well, I would upgrade. 

I currently have an iPhone 7 Plus, purchased in April 2017. I pay $29 a month for the device on the “Next” program they offer plus my regular monthly bill. I won’t be eligible for an upgrade until October of next year. My friend who has Verizon has an iPhone 8 (meaning he has had his less time than I’ve had mine.) He also pays $29/mo for the device. He can upgrade right now for FREE. His bill with Verizon is $20 more than mine monthly but he has 2 lines and I have 1. And his coverage is much better. So I’m wondering the same thing. Why stay?

lizdance40

ACE - Sage

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89.3K Messages

3 y ago


@Anonymous wrote:

AT&T doesn’t care about their customers at all. That’s enough of a reason. I’ve been a customer for 11+ years and have consistently paid more than my friends on other services and had worse coverage. Currently I have never had more than 2 bars in my home or at work (I live in Seattle). I think I’ve stayed because I kept getting locked into contracts and then once my device stopped performing well, I would upgrade. 

I currently have an iPhone 7 Plus, purchased in April 2017. I pay $29 a month for the device on the “Next” program they offer plus my regular monthly bill. I won’t be eligible for an upgrade until October of next year. My friend who has Verizon has an iPhone 8 (meaning he has had his less time than I’ve had mine.) He also pays $29/mo for the device. He can upgrade right now for FREE. His bill with Verizon is $20 more than mine monthly but he has 2 lines and I have 1. And his coverage is much better. So I’m wondering the same thing. Why stay?


I’m going to question that... (I’m being polite).  Verizon has the same upgrade policies as AT&T.  

           No wait, not quite.

verizon only offers 24 month, no 30 month option.  Only the expensive devices have a yearly upgrade option.  If your device is on the 24 month option, you have no “trade to upgrade” On android anymore, your only option is to pay all 24 payments to upgrade.  

They do offer annual upgrade on iPhone.  https://www.verizonwireless.com/support/annual-upgrade-program-for-iphone-faqs/.  (Which is just like ATT next 24)

 

 

 

lizdance40

ACE - Sage

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89.3K Messages

3 y ago

@Anonymous

Here is Verizon’s full device upgrade program details.  https://www.verizonwireless.com/support/device-payment-faqs/?cmp=COMM_RELCON

Verizon often has trade to upgrade offers, which require a fully paid off device for a close to 50% off as credits monthly over 24 months.  

 

 

MicCheck

ACE - Expert

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10.3K Messages

3 y ago


@Anonymous wrote:

. Currently I have never had more than 2 bars in my home or at work (I live in Seattle). I think I’ve stayed because I kept getting locked into contracts and then once my device stopped performing well, I would upgrade. 

 


How is that AT&T's fault? You made the choice to keep paying for service you do not like. AT&T hasn't offered contracts in years, so you probably just have the installment plan. You can pay that off and leave anytime if you're not happy. 

Anonymous

New Member

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25.7K Messages

3 y ago

Because when I complained about service, I was told that they aren’t under any obligations as far as coverage and signal. If I was to break my contract at the time, I would pay hundreds of dollars. You make it sound simple: just pay it off and leave. Unfortunately, I’m not rich.
lizdance40

ACE - Sage

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89.3K Messages

3 y ago


@Anonymous wrote:
Because when I complained about service, I was told that they aren’t under any obligations as far as coverage and signal.
No carrier is.  It’s entirely on the customer to choose a carrier that works.  
If I was to break my contract at the time, I would pay hundreds of dollars.
Again, you haven’t had a contract is at least 2 years 9 months.  You do have to pay for your phones. Thecsimple solution, was not to buy new phones and shop for another carrier.   
You make it sound simple: just pay it off and leave.
Um, yeah.   Some time in 11 years you could have made sure all phones were out of contract or paid off, and made the switch.  How about during the nearly 2 years when Verizon offered to buy out installments?   
Unfortunately, I’m not rich.

That’s the excuse?   SMH.   Preaching to the choir.  

 

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