Corporate Discount Not Applied

To get the military discount, you would need to do a transfer of billing responsibility to put the account in your brother’s name. He then would need to visit an ATT corporate store with the appropriate documentation to prove his military status to get the discount applied or possibly he could register online. More info here: https://www.att.com/poeportal/selfassessment/veterans. The discount is 25% for either of the Unlimited & More plans and that is 25% on the entire plan, plan charges and line fees.

i think if you have unlimited or unlimited plus the discount is void

There are no corporate discounts on unlimited data plans, only military and first responders. If your customer service friend doesn’t know that, that is just sad. If you have an unlimited data plan, very unlikely you will be getting the promised discount. 

Thank you for your responses.  This is beyond frustrating.  I have most of the correspondence from the beginning regarding the promise of the discount, but now he says that his hands are tied.  I feel like we are stuck because we received the BOGO deal on our phones with the switch, so we can't leave without having to pay off their remaining balances plus the early termination fees for each phone.  I was trying to save money by switching and now we are stuck paying a higher monthly bill and receiving poorer reception.

I feel like AT&T should make it right.

Why? Certainly you can see how that’s just not possible. Your “friend” could then promise a non existent discount to anyone. If anyone should make it right, it’s your friend. Do you need unlimited data? You could switch to the 9GB shared data plan and get your corporate discount.

I also believe that we would lose the BOGO offer if we switched off of the unlimited plan.

Mute point since the 9GB plan won’t work for you but no, you do not lose the BOGO changing plans. The only requirement is to maintain service and complete the installment plan, there is no requirement to keep a specific service plan. Anyone on your plan eligible for a military/veteran discount?  Another possibility is to call the loyalty team and see if they would be willing to put you on one of the grandfathered shared data plans. You could get 20GB of shared data or more and your corporate discount would apply.

I’m just addressing misinformation you posted in post 6

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@AFox30 wrote:

Thank you for your responses.  This is beyond frustrating.  I have most of the correspondence from the beginning regarding the promise of the discount, but now he says that his hands are tied.  I feel like we are stuck because we received the BOGO deal on our phones with the switch, so we can't leave without having to pay off their remaining balances plus the early termination fees for each phone.  I was trying to save money by switching and now we are stuck paying a higher monthly bill and receiving poorer reception.

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AT&T and Verizon are no contract carriers, so there are no ETF on phones, just the remaining installments, which are on the bill.  

I didn’t realize how many others are in my exact situation? I signed up over a year ago with ATT (which i chose over verizon, sprint, etc) because at sign up employee told me discount DID apply to my unlimited plan. Long story short- dozens of phone calls and hours on the phone did not resolve anything. I asked them to pull the recording from the day i signed up with phone rep, so that would prove to them i was told a completely different price. They said they would, and that a manager would call me. NEVER happened. This isn’t just misinformed employees, but if it is, the issue should be made right by ATT. It seems like employees are wanting to make a sale so they tell you what you want to hear. HMMM... regardless ATT should do something to work with customers who were lied to about what they would be paying, VS what they are being billed. I did the math and over the past year i have paid $600 OVER what i was told my monthly bill will be. Shocking to see so many others with billing issues and nothing is being addressed, i’d take care of that before it turns in to something much bigger than complaints.

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@a_masco wrote:

I didn’t realize how many others are in my exact situation? I signed up over a year ago with ATT (which i chose over verizon, sprint, etc). I know for a fact Verizon is exactly the same.  The unlimited plan only allows military and veteran discounts.  

because at sign up employee told me discount DID apply to my unlimited plan. Long story short- dozens of phone calls and hours on the phone did not resolve anything. I asked them to pull the recording from the day i signed up with phone rep, so that would prove to them i was told a completely different price. They said they would, and that a manager would call me. NEVER happened. This isn’t just misinformed employees, but if it is, the issue should be made right by ATT. It seems like employees are wanting to make a sale so they tell you what you want to hear. HMMM... regardless ATT should do something to work with customers who were lied to about what they would be paying, VS what they are being billed. I did the math and over the past year i have paid $600 OVER what i was told my monthly bill will be. Shocking to see so many others with billing issues and nothing is being addressed, i’d take care of that before it turns in to something much bigger than complaints.

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Just to clear it up.  You CAN apply your FAN number for discount, but it will not apply to service on the unlimited plans. It may be applied to activation or upgrade fees and maybe phone upgrades, and discount accessories.  

    This is not a billing issue.  You have the plan as advertised by At&t.