Contributor
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1 Message
Continuing Collections
Long story made short. I left AT&T in 2010 and suddenly in January I received collection bills from TWO collection companies for the same bill. I paid one and the other reported me to the credit bureau dropping my score 25 points just as I am trying to secure a home loan. I've contacted both companies and it is still sitting on my credit. I need this taken care of ASAP!
ATTMobilityCare
Community Support
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15.2K Messages
9 years ago
Hello! @Cgibbs4 thanks for posting your concerns.
When we attempt to collect on a past due debt, and that collection is unsuccessful, we sell existing write-off accounts with balances to a debt buyer; we no longer own or attempt collection. At this point, you’ll want to contact the agency who reported it to the credit bureau to help you clear it.
Thanks
Charise
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Busternutt
Professor
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3.2K Messages
9 years ago
In my opinion, this answer is unacceptable. If AT&T indeed sold the account to two different collection agencies, why is AT&T not responsible for helping the OP get this straightened out?
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Cpowell44
Contributor
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1 Message
9 years ago
They've done the same thing to me. I thought I had this cleared up, but now I have another collection agency calling . Also, when I called AT&T, their "award-winning" customer service people put me on hold then hung up on me.
This is competely unacceptable.
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