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New Member


1 Message

Mon, Mar 30, 2020 2:05 PM

Continued Billing Issues

I have patiently been waiting for a credit on an iphone XR since May 2019. I have had countless conversations (documented through text) with the store manager. At this same location throughout my time as a customer, I have purchased two Apple TVs, a home speaker, ATT Now service, and 2 apple watches. I have also reached out to ATT through the telephone and was assured that credits would be applied and even received a case number and 2 months later I still have not received anything. When I have followed up, the COVID-19 is the excuse for why everything is on hold. Despite this, I have paid my bill through auto-pay despite awaiting an $800 credit for 11 months. I am asking for someone who reads this to do the right thing and resolve this issue quickly.


Community Support


172.6K Messages

2 y ago

Hi @jmcclurkin149,



Thanks for reaching out to the forums team!


We know how important and time sensitive billing issues can be, so we encourage you to contact our voice or chat teams on our website for expedited service. Once you select your product, just scroll down to the bottom and choose to chat live.


Please let us know if you have any other questions we can assist with!



Doyin, AT&T Community Specialist.

New Member


11 Messages

15 d ago

I have the same issue. I call monthly, they all say the same thing, its going to escalation.  haha, big joke.  its a script they are given, to keep us waiting. I am on my 8th month. Its just a big scam!!!!!!!!!!!!!!!!!!!!!!!!!!

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