Complaint: Bait and Switch
I was a Verizon wireless customer for more than 15 years. I stopped by an AT&T store in Montclair, CA to look at the new iphone 8+ because my son wants one. The person at the store promised me that my monthly payments will be lower than Verizon. I got 2 iphone 8+, and I was told 1 would be free, then I got 2 regular iphone 8's, and 1 would be free. Now, AT&T customer service is telling me that the BOGO offer is only for the regular iphone 8's. It's just a matter of $3, but the point is that AT&T lies and deceives people just to get them to sign up wit them.
Sure, it's probably on the fine print, but who reads those.
Also, the promise that my bill will be lower than Verizon never happened. I'm actually paying a lot more.
This is a bad business practice.
Here's what I promise you AT&T, right after I paid off my phones, I'm going back to Verizon.