Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
jennifer0007's profile

New Member

 • 

4 Messages

Fri, Aug 12, 2022 12:36 AM

Combined billing

I moved to combined billing and also disconnected U-verse.

I paid 2 months of invoices for wireless, internet and U-verse to my old account numbers.

I was also billed for the 2 months of internet and wireless under the new combined billing account and the payment was auto withdrawal.

I have not seen any credits or account closure or reconciliation across the 3 accounts.  I’ve called ATT multiple times and spent hours on the phone but not a single person can look across all my accounts and explain the double payments.

I have also submitted the bank payment evidence that the old 2 accounts were paid, but the billing department replied that those payments were applied to my combined billing account but that is not reflected in the combined bill and I no longer can access the old accounts. Incident # 220806-000040

Has anyone else experienced this?  Is there anyone at ATT that can help and if so please share the contact information.

it’s been exhausted trying to deal with ATT and the multiple billing departments but I feel like I’ve been double charged and ignored.

Accepted Solution

MicCheck

ACE - Expert

 • 

12K Messages

2 m مضت

"2 Payments" isn't the metric you should go by, it's dates of service. What were the dates of service on the payments you made? Its possible to have 4 bills in a short time frame with no overlapping dates, but you'd have to look at the bills to know. If you don't already keep copies of the bills, you should request copies of the last two bills from the closed accounts as well as the last two bills from the combined accounts. 

ACE - Sage

 • 

100.3K Messages

2 m مضت

Yeah, we do not recommend combined billing. There's a few people that say they don't have any problem with it but for the most part complaints like yours are the norm. And we haven't even touched on the issues that arise on your wireless account which you lose control of. The wireless account always seems to be locked out so that you can't take part in Black Friday sales, you can't upgrade somewhere else, even if you buy a phone somewhere else you can't get it activated on your AT&t account. And that's just the cherry on top to all the financial issues because AT&t TV service and wireless service act like two separate companies even when you combine billing. So sometimes payments are applied all to One account and don't seem to cover the other one, then you get threats to have something shut off.

Our best advice is to file a better Business bureau complaint which can be done online. The complaint is forwarded back to AT&t upper management and someone will call you. Hopefully that person is savvy enough to be able to fix the problem so that it works the way you want.  Or undo the combined bills so it works correctly.

Good luck

New Member

 • 

4 Messages

2 m مضت

Thank you.  Contacting the BBB is a great idea.

The situation further progressed since my quest post to this forum…

…About 10 hours after their customer service responded to me via email that there was no actions on my account and totally neglected to answer my inquiry of multi account billing and payment reconciliation, my online ATT combined billing account put up another double billing and that I didn’t pay last month… so now I feel I’ve paid for a single month 3x.

It’s unacceptable that a company of this side and profit can’t get their services billing straight that they push you to move to.  This combined billing issue was after their sales person added a new line to my account and 2 months to situate that.

New Member

 • 

4 Messages

2 m مضت

Thank you, yes the months overlap across the accounts from what I can tell.  That is why I’ve asked for the reconciliation.  I’m going to give them a call to get the wireless bill copies.  Those are no longer visible in my ATT account.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.