I moved to combined billing and also disconnected U-verse.
I paid 2 months of invoices for wireless, internet and U-verse to my old account numbers.
I was also billed for the 2 months of internet and wireless under the new combined billing account and the payment was auto withdrawal.
I have not seen any credits or account closure or reconciliation across the 3 accounts. I’ve called ATT multiple times and spent hours on the phone but not a single person can look across all my accounts and explain the double payments.
I have also submitted the bank payment evidence that the old 2 accounts were paid, but the billing department replied that those payments were applied to my combined billing account but that is not reflected in the combined bill and I no longer can access the old accounts. Incident # 220806-000040
Has anyone else experienced this? Is there anyone at ATT that can help and if so please share the contact information.
it’s been exhausted trying to deal with ATT and the multiple billing departments but I feel like I’ve been double charged and ignored.