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New Member

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2 Messages

Thu, Dec 30, 2021 10:17 PM

Combined billing = scam. DON'T DO IT!

I want to remove combined billing asap. It's a total scam to lock in ALREADY loyal customers.  It prevents the ability to pay off remaining contracts and upgrade phones (or unlock your phone so you can go to T-Mobile instead).

After 4+ hours on the phone with ATT customer services, 1 hour at the ATT store, 1 hour at the Apple store, my only recourse is to continue to wait 24 - 48 hours for processing to remove combined billing for JUST ONE of my 6 phones.  JUST to upgrade phone??!?

Unacceptable.

New Member

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2 Messages

11 months ago

Customer service can't help, maybe someone here can expedite ticket 20976045?

Former Employee

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1.8K Messages

11 months ago

This is a customer populated forum. 

ATTHelp

Community Support

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204.1K Messages

11 months ago

Hey there donewithayyteetee , we want to help. Let’s meet in a Direct Message to discuss how we can help get this resolved. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)

 

Charles, AT&T Community Forums
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