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RobOne1's profile

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Wednesday, August 20th, 2014 4:01 PM

Collections Issue

I talked to a few Reps about 7 months ago to resolve my account balance that appeared on my credit report 3 years after I cancelled my Service, before moving to the UK for the military. I never received a bill and thought I had paid off in full. They sent me a new bill, asked my to review it, and that they would have the hit removed from my credit report. I got the bill a week later, then paid it off straight to ATT. When I called back they put a note on my account of everything that happened and told me it will be removed from my credit report. The problem I'm having is that it's now 7 months later and it still shows on my credit report as a negative collection. It shows I owed 178 but the balance is now 0, which is fine...but it's still on my report! It hasent been removed and it's hurting my score greatly. How can I get this finally removed?? Thanks. 

Former Employee

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4.9K Messages

10 years ago

Hello, RobOne1!

 

Thanks for posting. I'm sorry to hear your account was sent to collections. We would be happy to look into this for you, so please click here to send us a private message.

 

In your message, please provide your name, phone number, email address, and the best time to reach you. You can expect a reply within two business days, so keep an eye on the little blue envelope icon in the top right corner of your screen.

 

In the meantime, feel free to message me with any other questions or concerns.

 

-Mariana

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