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J

New Member

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1 Message

Tuesday, April 7th, 2020 12:42 AM

Collection Account

I had an old account that went to an outside collection agency(ERC) from several years ago. I was able to successfully log in to my ATT account and pay the past due balance. So will ATT be in contact with ERC to tell them it is paid in full or remove it?

Community Support

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230.7K Messages

4 years ago

Hi @Joker_94'

 

Thank you for reaching out. Allow us to take a closer look into your billing inquiry.

 

We would like to know what type of account you had with AT&T so we can lead you in the right direction. It will also help us if we know how you were able to gain access into the old account.

 

We are waiting to assist further.

 

 

Doyin, AT&T Community Specialist.

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