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mwootey316's profile

New Member

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1 Message

Monday, February 6th, 2023 7:25 PM

Charges for services not used.

July 12th 2022 i got unexpectedly incarcerated, I didn’t get to cancel/suspend my subscription before i went in. You can imagine the debt it built in that time. I see that ATT keeps track of usage and I’m wondering if there’s any way they would alleviate the debt. This is my business phone and I need it to make money.

Former Employee

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32.9K Messages

1 year ago

they arent going to waive charges whether you used it or not . if services were shut off the only way to restore is to pay the entire bill to zero. at&t had no clue you were incarcerated and they dont monitor phones for usage.

ACE - Expert

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64.7K Messages

1 year ago

Sorry, it doesn’t work that way. You get billed until you cancel whether you use the service or not.

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