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Shreyank's profile

4 Messages

Saturday, September 16th, 2023 6:16 PM

Charged roaming although I have free text, calling and data in Canada and mexico

Hello, I have the unlimited plan and received a charge of 10$ for 10 mins call unage with numbers in America and USA. I am on the unlimited plan which says that there is unlimited calling, text and data usage in Canada and Mexico. Does anyone know how I could have gotten charged for roaming?

Accepted Solution

4 Messages

9 months ago

@ATTHelp thank you, I was just able to get in touch with the customer support and upon investigation, they found those roaming charges to be a glitch/invalid and was issued a credit for it

ACE - Expert

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64.7K Messages

9 months ago

That’s unlimited calling when in Canada or Mexico, it doesn’t cover calls from Canada to Mexico. Only calls within the country or to the US are covered.

4 Messages

9 months ago

Thanks @sandblaster 

i made all my calls from Canada, 2 were within canada and 2 calls to US. According to what you said I shouldn’t have been charged roaming. 

one thing to note- I’m living in Canada since the last 3 months. So I’ve been here for more than two billing cycles. Does that revoke my free Canada and Mexico calling and data?

Community Support

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232.9K Messages

9 months ago

Hey @Shreyank, thank you for contacting AT&T.

You can refer to ⁠Roaming in North America for any charged roaming plans.

Let us know if you have any more questions.

 

Thank you,

Scarlett, AT&T Community Specialist

4 Messages

9 months ago

Hey @ATTHelp ,

reading through the page you linked, my 2 calls within canada and 2 calls from Canada to US should not have been charged. I couldn’t find any terms on the page that would exclude charge me for roaming. Would you suggest me call the customer support to resolve this issue?

Community Support

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232.9K Messages

9 months ago

Hello @Shreyank, this will need further investigation, and we would like to work with you in order to help you. To ensure we provide you with the best support, we will send you a private message. Please be sure to include your full name, account number, and best contact method. We can work together to make sure this has been resolved.

Thank you for contacting AT&T Community Forums.

 

Scarlett, AT&T Community Specialist 

Community Support

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232.9K Messages

9 months ago

Hey @Shreyank, we're glad to hear that. Let us know if you have any more questions. We'll be happy to help.

Thank you,

Scarlett, AT&T Community Specialist

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