Charged full price for replacement device even tho att has gotten the device.
This has been the biggest nightmare for me. A very very loyal att customer. I did everything in my power and provided att information every day this past week bc I wanted the full priced phone of my bill so my auto pay would not reflect almost 1200.00. after I was told daily I need not to worry and the device would be taken off my bill. I was charged almost 1200.00 at 4am this morning. I am beyond and over the moon super beyond upset.
I'll never mail anything or replace anything with this company ever again. My trust has been massively hurt with ATT and It makes me not want to use my next up on my phone anymore and not continue my services when my 5 devices I have are all up.
I have a feeling this will not do me anything better either.
And not even a month ago I had to fight for rightfully compensation to be but on my account and I even got it current and at a 0 balance. And my next bill comes at is almost 1200.00 after I spent over 1000.00 on my bill and a new phone in the month of August.
I seriously don't want to fight or even ask for compensation on this issue. It should just be an automatic given for a customers who have been treat less than important as a customer in the past 2 months and I put well over 1000.00 in att's pocket just in the month of August alone.
I'm seriously dumbfounded by all of this.
Help please. I'm seriously over this. I give up. I put up my sos flag on this.