Charged for returned equipment and no one is helping!!!!!
Ordered a Apple Watch 6 on 1/14/2021 online with a ATT representative . Received it 1/16/2021. Returned it on 1/22/21 with the shipping label provided by ATT (tracking number 9202390100721444111243) . Att received the watch 2/6/21 per the confirmation email with RMA #607383058. Att charged me for full price of the phone $512.32 on 2/18/21. Since then I have been contacting and trying to get the credit back on my bill since then. I have paid anything over that amount each month and each month I get nasty reminders that my bill is past due and service will be interrupted. After many calls to customer service, I was bounced around to every department available and no resolution. Even went to a corporate store 2 times the past month and the representatives get the same results I do and nothing has been taken care of. Now once again I am in danger of having my services (wireless and internet) disconnected over this. They received the watch and yet still charged me for it. All I need is the charge reversed on my bill. I am not asking for any money or anything else. This has been going on for a total of 5 months now with no resolution just constant calls and frustration and no answers.