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Tutor

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2 Messages

Thu, Feb 15, 2018 5:02 PM

Charged for international calls I did not make!

I got an alert for a 13.00 charge on my bill for a 7 min international call I did not make. I called and was told I had to pay it because it came from my phone. I know I didn’t call France, Is there anyway for Att to ping where(location) call was made? I was told by the supervisor Lizzy in Davonport, IA there was nothing she could do, she could not call or email her regional manager, or give her regional manager email. She then told me I’d be defrauding the company if I got a 13.00 credit for unsatisfactory customer service. 

Since our conversation I have emailed the cooperate regional manger, CC the Human Resources director as well. 

I’m at a loss I didn’t call France never once had there been an international call in 5 years on my bill. I’m even more concerned that call center supervisors don’t have a regional supervisor? 

 

Thanks. 

Responses

Contributor

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1 Message

a year ago

I recently traveled to Africa and went through Doha in Qatar. Upon coming back, my AT&T bill raised to $798, at that time i used to have a monthly bill of $83.90. AT&T CSA told me i made calls and according to the generate numbers, i knew none of them and spent 10hours in Qatar. The bill stated that i made calls worth 172 mins to about 20 different contacts that i had never called before or even afterward. Now they are threatening to send the bill to collection. what can i do?

Contributor

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1 Message

a year ago

Unfortunately, I am joining this scam post. A phonecall was supposedly made to Russia to a satellite phone from my son's phone as he was sleeping. Now I have an extra $500 in fees to my bill. A lady was very rude at the fraud department and said it is not possible or fraud and that we must have made the call. I did like this post recommended and called back and got a super nice guy named Mike in Billing. He said no problem at all it would be handled. Since the amount was so high, he would just need his supervisor to sign off on it. One week later I was billed for the whole amount, Of course, I called back furious and they told me the did not know why Mike told me that and no adjustments were made. I told them what I was told and they reinvestigated it and stated the original fraud person said it was no fraud because calls were made before and after that call.  Upon reinvestigation, they noticed the call before was actually the night before and the call after was placed several hours after the call in question. After 30 min on hold, they returned and said they were reversing the original decision that it was not fraud do to the fact that the before and after calls were so far apart. My bill was autopaid today and I was told that payment was reversed and a new payment would be calculated and billed July 18 which is my due date. He also said to call back on the 18th to get the final amount credited. I hope this helps and actually follows through.  

Contributor

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2 Messages

a year ago

This just happened to me.  Supposedly my 74 year old father - who's on my account- made call to EL SALVADOR!!!  I have had the same experience as others with the AT & T service reps.  [Per Guidelines:  Keep it Relevant and Appropriate].

Contributor

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1 Message

a year ago

AT&T just charged me $280 for a call to India I didn’t make and I’m now looking into hacking scams because I’m concerned about the protection of my #.  Needless to say they told me I must be mistake. I spend $400+ monthly with AT&T and super disappointed and likely to go back to Verizon 

Contributor

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2 Messages

a year ago

I pay for my 86 year old mother in laws monthly bill and she was charged $45 for a 15 minute call to france around midnight.  She did not make the call and I am trying to get it refunded but doubt I will have much luck...I also pay ATT around $400 a  month.  Heck she goes to bed around 7....never up at midnight!

Contributor

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2 Messages

a year ago

scares me if that was 10 of those calls....not just 1

Teacher

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7 Messages

a year ago

Sorry to hear this. 2 advices:

1) call at&t and tell them that the phone number was hacked. They can check this on their end. I did this and they refunded. I took several calls and several tries, but it did happen.
2) replace at&t with another carries. ASAP. This will happen again (like it happened to me).

Good luck

Contributor

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1 Message

a year ago

I was charged for a 23 minute call to the Phillipines--$92.00. I went to att.com/my and downloaded the Call Detail. Sure enough this call was not on the call detail! I have a business account and sent a copy of the bill and call detail to my account rep. Waiting to hear back from him. But I wanted to let others know to check their call detail if they have a disputed call.

Contributor

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1 Message

a year ago

I too was charged $75 for an international call I didn't make to Mauritania - it's in Northwest Africa (had to look it up on Google Maps)! It was made in September and I didn't realize it until I received the bill. I was extremely lucky to get a hold of a wonderful customer service rep at AT&T that worked with me to remove the charge and even credited the tax on it. By suggestion of the customer service rep, I put a block on international calls for all the phones on my plan. I was searching the web to see if this has happened to anyone else when I came across this thread. Apparently it's happening more and more, and with other service companies as well. 

Contributor

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1 Message

a year ago

My 85 year old mother was charged $741 for a bogus international call of 106 minutes they said she made to Mauritania, North Africa. She has dementia and doesn't know how to make a call except for using her contact numbers. I spent 7 1/2 hours of my time on the phone with AT&T trying to dispute. They say it was an outgoing call so she owes it. She has never made an international call in her life! I've spoken to so many Managers and the International Fraud department at AT&T to get the charge removed, with no help. My mother's bill is normally $64 a month. She is on a limited income and can't pay this outrageous bill. I guess we'll just have to cancel her phone. I see we are not alone with these bogus calls!

Contributor

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2 Messages

a year ago

I'm going through this exact same problem too! Same city as well! This is bogus

New Member

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1 Message

9 months ago

Well, time for you to switch carriers I should say.. Found this on web.

https://www.traversetelecom.com/products-services/outbound-per-minute-calling-charges

Try them and let me know.

New Member

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2 Messages

9 months ago

I was also told today that I made 2 calls on New Year's Eve to Toronto. One for 2 mins and one for 1hr. 32 mins. I spoke with Rae from ATT and T, ID S0097 and was told that I had to pay for these call. I did not make these calls and I know no one in Toronto. I told her there must be a way to trace where the call actually came from and she told me, no I have to pay for those calls. My bill has been tripled. I think there is some type of scam going on and ATT and T does not want to take the time to investigate. All they want is money. I will be leaving them.

New Member

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2 Messages

9 months ago

Today 1/22/20, I was told that I had to pay for 2 calls made to Toronto on New Year's Eve which I did not make. My bill tripled due to those calls. I told Rae, Id S0097 that I did not make these calls and that I do not know anyone in Toronto, and she said it is clear that it came from my phone. I think there is some type of scam going on.. ATT and T does not want to take the time to investigate these fraudulent calls, instead they demand payment for calls not made by you. If so many people are complaining about the same issues, that should be a red flag, that something is not right. I am planning on leaving this company.

New Member

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1 Message

a month ago

I just got the same runaround for a $30 call that I can PROVE I didn't make because there is no record of it in my call history on my phone!  In the end when I mentioned the word 'Fraud' and said I wanted an investigation, they credited it back but said they wouldn't investigate because they credited it back.  What the...???  Wouldn't you think the company would still want to investigate fraud targeting their clients??

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