Charged for international calls I did not make!
I got an alert for a 13.00 charge on my bill for a 7 min international call I did not make. I called and was told I had to pay it because it came from my phone. I know I didn’t call France, Is there anyway for Att to ping where(location) call was made? I was told by the supervisor Lizzy in Davonport, IA there was nothing she could do, she could not call or email her regional manager, or give her regional manager email. She then told me I’d be defrauding the company if I got a 13.00 credit for unsatisfactory customer service.
Since our conversation I have emailed the cooperate regional manger, CC the Human Resources director as well.
I’m at a loss I didn’t call France never once had there been an international call in 5 years on my bill. I’m even more concerned that call center supervisors don’t have a regional supervisor?