Charged for international call I did NOT make.
I was charged $950 for a 3hr international call to Mauritania (africa) at 3:33am in the morning. I have been an ATT wireless customer for 30 years and have NEVER made an international call. I googled this and it is a scam. I have been on the phone with ATT Customer service several times to several different departments regarding this matter. They only offered to refund $400 of this call I still owe the rest on a call I did not make. One customer service agent even had the nerve to suggest "perhaps someone got hold of your phone and made the call"... NO I live alone I know I was home alone when that call was "supposedly" made. And I would have notice my phone gone for 3 hrs. She also suggested "bundling my services to offset this cost". I no longer trust ATT and will not get any more services from them. I am starting to think perhaps this is an inside scam within ATT to make money. although I have been a customer for so long I am extremely dissatisfied with this situation. Also what if this were to happen again. How can customers be protected from this?