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Contributor

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2 Messages

Tue, Dec 3, 2019 4:48 PM

Charged for international call I did NOT make.

 I was charged $950 for a 3hr international call to Mauritania (africa) at 3:33am in the morning. I have been an ATT wireless customer for 30 years and have NEVER made an international call. I googled this and it is a scam. I have been on the phone with ATT Customer service several times to several different departments regarding this matter. They only offered to refund $400 of this call I still owe the rest on a call I did not make. One customer service agent even had the nerve to suggest "perhaps someone got hold of your phone and made the call"... NO I live alone I know I was home alone when that call was "supposedly" made. And I would have notice my phone gone for 3 hrs. She also suggested "bundling my services to offset this cost". I no longer trust ATT and will not get any more services from them. I am starting to think perhaps this is an inside scam within ATT to make money. although I have been a customer for so long I am extremely dissatisfied with this situation. Also what if this were to happen again. How can customers be protected from this?

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Brand User
ATTHelp

Community Support

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140.5K Messages

a year ago

Hello @michelbd,

 

Thanks for reaching out. To ensure you get the help that you need as quickly as possible for your concerns, we encourage you to Contact us via chat at the link provided for further assistance.

 

Sean, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

a year ago

I have spoken to several ATT customer service, loyalty etc. NO ONE will budge. It makes me sick that I will have to pay $500 on call I DID NOT MAKE

lizdance40

ACE - Sage

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79.6K Messages

a year ago

File an FCC complaint.  There are dozens of similar complaints and AT&T has to stop paying these bogus charges.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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