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Charged for a non-returned phone after being told I did not have to return it :(
I upgraded a line...Paid a fee...I Live chatted with AT&T to make sure that I did not need to return the phone. The agent assured me it was paid off and that I didn't need to return it. I took a screen shot. Now I have been charged $100+ because I did not return the old phone. Just chatted with a supervisor and he told me there is nothing I can do.
Anyone know if there is something I can do with the screen shot?
I would have returned the (Edited per community guidelines) phone if I knew I had to. So frustrating.