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ulifam88's profile

New Member

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1 Message

Thursday, September 1st, 2022 2:49 PM

Charged for ~$500 in international calls I did not make!

I tried explaining this to the customer service chat manager that my mother has been dealing with people from Nigeria who have hacked her phone and stolen her identity. I have even contacted the FBI about it.  This is a fraud, scammer, hacker situation - however you want to call it. The rep ignored my concerns and just asked "is there anything else I can help you with?" repeatedly. I need help with a representative that will actually listen to what I am saying! Please help!!! Has anyone else experienced this and gotten a resolution?

Community Support

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232.4K Messages

2 years ago

Hello, @ulifam88! We want to help get to the bottom of the international charges!

 

Based on the information you have provided, let's meet in a Direct Message to further discuss your options. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums). 

 

In the meantime, you can go online to submit a Notice of Dispute regarding the international charges you stated are fraudulent.

 

We look forward to chatting with you soon!

 

Rachel, AT&T Community Specialist

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