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sou1024's profile

Tutor

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1 Message

Thursday, August 4th, 2016 12:13 PM

charged AT&T K006 9986 ESTOR

On the 8/2/2016 I just got the same charged AT&T K006 9968 Estor for $617.29, my bank will refund the money however the moral to the story was that every times my husband and I  called AT&T to get details to the of what was charged on our account. It seem like no one/any employee at AT&T couldn't help nor provided us any useful information and kept directing us to different departments due to  lack of knowledge of the company as a whole.  Obviously, the transaction was being made by AT&T, if AT&T does not know what is being charged and how to track each of your own (AT&T) Transactions. How did your consumes trusted your business? Lucky we are not your customer and we know this charged was fraudulent. How are you (AT&T-company) going to deal with the fraud? Are you protection your consumers identity? The reason why I asked all these question my card that was being changed the billing address that they provided you does not matched with the current billing address because we had moved several months ago.  We also got charged at Walmart.com on the same day but for some reasons Walmart does a lot better job than AT&T. Walmart was able the resolved the issued and stop the order process .  Please don’t send me the genetic letter and wasted your time on the letter, just put your time how you can track your transactions better and we know that so many are also effect by this fraudulent charged. 

ACE - Sage

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117.7K Messages

6 years ago

@QuarryRye   😂

Tutor

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4 Messages

6 years ago

Wrong.... I worked with AT&T and my card was hacked and they did use my hat
card to purchase an iPhone that was sent to my house. So whomever you are.
You are so very wrong with your statement and you should probably go
through the situation before you just make assumptions. I worked
hand-in-hand with AT&T to get it taken care of. Do your research

ACE - Sage

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117.7K Messages

6 years ago

@cantstandyou77

     Well at least you figured out this was a customer populated forum, not ATT employees. 

 

Contributor

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1 Message

5 years ago

I was charged 355 euros last week by this same merchant and Im not even in the US. To my surprise, this has also happened to many people. I wonder why you are letting this happen. Or making this happen? Good thing I have already reported this to the authority. 

ACE - Expert

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14.3K Messages

5 years ago


@Ellehc wrote:

I was charged 355 euros last week by this same merchant and Im not even in the US. To my surprise, this has also happened to many people. I wonder why you are letting this happen. Or making this happen? Good thing I have already reported this to the authority. 


See post 80 and dispute the charge with the credit card company. 

New Member

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5 Messages

4 years ago

After reading many forums, I thought this charge was fraudulent on my account. I asked my husband if he knew what it was and he said he bought something (wifi extender) from AT&T. So, not fraudulent for us. If we call AT&T, they probably wouldn't know about it because he didn't buy it from our AT&T account.

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