Tutor
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charged AT&T K006 9986 ESTOR
On the 8/2/2016 I just got the same charged AT&T K006 9968 Estor for $617.29, my bank will refund the money however the moral to the story was that every times my husband and I called AT&T to get details to the of what was charged on our account. It seem like no one/any employee at AT&T couldn't help nor provided us any useful information and kept directing us to different departments due to lack of knowledge of the company as a whole. Obviously, the transaction was being made by AT&T, if AT&T does not know what is being charged and how to track each of your own (AT&T) Transactions. How did your consumes trusted your business? Lucky we are not your customer and we know this charged was fraudulent. How are you (AT&T-company) going to deal with the fraud? Are you protection your consumers identity? The reason why I asked all these question my card that was being changed the billing address that they provided you does not matched with the current billing address because we had moved several months ago. We also got charged at Walmart.com on the same day but for some reasons Walmart does a lot better job than AT&T. Walmart was able the resolved the issued and stop the order process . Please don’t send me the genetic letter and wasted your time on the letter, just put your time how you can track your transactions better and we know that so many are also effect by this fraudulent charged.
formerlyknownas
ACE - Sage
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110.7K Messages
6 years ago
@AtomicKitten I used google. Did you follow the link?
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Brownetm
Contributor
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2 Messages
6 years ago
This just occurred on my bank account today. How exactly is your organization still giving the same responses after the amount of time that has elapsed since your response in 2016?
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Brownetm
Contributor
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2 Messages
6 years ago
You can call them ATT if you want, but the post in my bank account says AT&T, not ATT........
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MicCheck
ACE - Expert
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13.3K Messages
6 years ago
What else can they say? It's not AT&T; it's a scam.
If I name a company brownetm! and charge someone's credit card, does that mean you should be responsible?
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MAD2017
Contributor
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3 Messages
6 years ago
I SO MAD I HAVE A $278.40 CHARGE FROM AT&T KOO6 9986 ESTOR BETHEL. AT&T HAVE KNOW FOR AT LEAST OVER YEAR THAT THIS WAS HAPPENING. WHEN I TALKED TO THE LADY AT ATT SHE SAID THERE WAS NOTHING SHE COULD DO BECAUSE I'M NOT A ATT CUSTOMER. MY THOUGHT IS IF SOMEONE IS USING THE SAME CODE TO PAY THERE BILL WHY NOT BLOCK THEM!!! ATT REFUSED TO HELP ME.
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ATTHelp
Community Support
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220.9K Messages
6 years ago
Hello @MAD2017,
We’re sorry to hear about this and for your inconvenience. We will be happy to look further into this for you and investigate. I would like to invite you to send us a private message to @ATTMobilityCare. Please include your full name, phone number, and the dates the charges occurred.
Thank you in advance!
Donna, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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110.7K Messages
6 years ago
For gosh sakes read the thread! This is a scam! ATT doesn't have your money and didn't charge you. The thief could have named the charge Mickey Mouse or Abe Lincoln. They picked a real company to send you off chasing ATT rather than stopping the payment with your account (bank or credit card account).
Dont be fooled and go on a wild goose chase. CONTACT YOUR BANK. 🏦🏦🏦
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MAD2017
Contributor
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3 Messages
6 years ago
Why the name calling? Have you ever has your money stolen? If I want to be childish I would have a great name for you.
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formerlyknownas
ACE - Sage
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110.7K Messages
6 years ago
No one called you any names. I don't think you understood the reply. Please re read carefully.
Instead of 'AT&T K006 9986 ESTOR'. It could have been 'Mickey Mouse K006 9986 ESTOR'.
Get the drift? But the charge was NOT from ATT, they don't have your money.
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formerlyknownas
ACE - Sage
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110.7K Messages
6 years ago
I get notices of additional posts just like you. I doesn't take a know it all to use Google.
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