charged AT&T K006 9986 ESTOR

 i was charged 177,07 usd today i am very angry my phone number is +***** from Tukey fraud number is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.] estor

Hello, @elif_3543 and @ssfhkr!

I am very sorry to hear of the incorrect charges showing on your statements, and we would be more than happy to get this investigated and resolved for both you.

In order to get this researched, I will need some specific information. If you can please send a private message to @ATTMobilityCare, and please include your full name, a good contact number, and the best time of day to reach you.

I look forward to hearing from you! Have a great rest of your day!

Jordan, AT&T Community Specialist

They do not help. They tell me to talk to your bank. I already saw the bank. Why are you helping a fraud?

Hello, @elif_3543!

I’m sorry you were not properly assisted the last time you tried contacting us through private message. Please give us another chance to correct this issue for you!

This private message is required as we cannot share personal information over the public forums. Please send us another message to @ATTMobilityCares with your first and last name, your phone number, and a good time to contact you. I’ll be happy to make sure we get this fixed for you.

Have a great rest of your day!

Jordan, AT&T Community Specialist

Hi there, this issue expercienced by the others on this page just occured for me as well. Even though this may not be your issue as you shared in your above messages, it was caused because of an unsecure transaction performed on your website. I haven't had any issues until I ordered my new phone from your company, the transaction through your website is what compromised my debit account. My bank is working to correct this issue, but I would like to speak with someone from your agency in refernece to this significant inconvenience.

When I contacted AT&A and spoke to a customer service rep, she had no idea of what to do or who to speak to. I would expect that a company with your reputation and structure would have a situation like this quarantined by this point, since there are posts here dating back to August of this year and all of them seem to describe an issue after utilizing your company's website to order a new device.

I look forward to hearing to the excuse.

Jason, Disappointed Customer

Hello @jasonl.

I am so very sorry to hear about the fraudulent charges which are showing on your card statement.  We take our customer’s information and security very seriously, and I will do my absolute best to get this cleared up.

To maintain the security of your account; if I can please have you send a private message to @ATTMobilityCare, I would greatly appreciate it.  Please include your full name, account number, and the best time and number to reach you.  Together we can fully investigate the account and charges, and guarantee this does not happen to you again.

We also advise changing account passcodes and passwords during situations like these, as it would make it much harder for someone to gain access to your account in an unauthorized fashion.  I did also want to thank you for contacting your bank, as they are a fantastic resource in clearing these matters up.

I look forward to hearing back from you.  Have a great rest of your day!

Fiona, AT&T Community Specialist

 Hi, I have done 3 different transactions via my credit card on your website without my knowledge on 09/12/2016 (day / month / year). These transactions have been charged to my credit sums as they do not belong to my side. I want you to share with me the information about the person who has made a purchase from my credit card (goods and service bill / dispatch bill).

Amount of transaction made:

1.  09/12/2016 173.79 USD (603.05 TL) AT&T K006 9968 ESTOR WWW.ATT.COM US

2.  09/12/2016 179.53 USD (622.97 TL) AT&T K006 9968 ESTOR WWW.ATT.COM US

3.  09/12/2016 179.12 USD (621.55 TL) AT&T K006 9968 ESTOR WWW.ATT.COM US

Hello @erak55,

Seeing those charges on your transaction list is definitely concerning, and I completely understand wanting this cleared up.  Thank you so much for the detail you have provided, it will make it easier to track down any records.

When you noticed the charges appear, were you able to request your credit card company to have the charges disputed?  One of the greatest resources for stopping these kinds of activities is by having the banks and card issuers track and report the transactions.

To further assist with investigating these charges, and to make sure your account is completely secure, I will please need you to send a private message to @ATTMobilityCare.  In the message, if you can please include your full name, account number, and the best time and method to reach you, I would greatly appreciate it.

I look forward to hearing from you, and I hope you have a great rest of your day.

Fiona, AT&T Community Specialist