Tutor
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1 Message
charged AT&T K006 9986 ESTOR
On the 8/2/2016 I just got the same charged AT&T K006 9968 Estor for $617.29, my bank will refund the money however the moral to the story was that every times my husband and I called AT&T to get details to the of what was charged on our account. It seem like no one/any employee at AT&T couldn't help nor provided us any useful information and kept directing us to different departments due to lack of knowledge of the company as a whole. Obviously, the transaction was being made by AT&T, if AT&T does not know what is being charged and how to track each of your own (AT&T) Transactions. How did your consumes trusted your business? Lucky we are not your customer and we know this charged was fraudulent. How are you (AT&T-company) going to deal with the fraud? Are you protection your consumers identity? The reason why I asked all these question my card that was being changed the billing address that they provided you does not matched with the current billing address because we had moved several months ago. We also got charged at Walmart.com on the same day but for some reasons Walmart does a lot better job than AT&T. Walmart was able the resolved the issued and stop the order process . Please don’t send me the genetic letter and wasted your time on the letter, just put your time how you can track your transactions better and we know that so many are also effect by this fraudulent charged.
formerlyknownas
ACE - Sage
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110.7K Messages
7 years ago
These charges are not from ATT. It's a fraud charge from a scam out of Pennsylvania.
Google it
https://www.scambook.com/company/view/186983/ATT-K006-9968-ESTOR-BETHLEHEM-PAUS
https://www.whatsthatcharge.com/AT-T-K004-9966-ESTOR
Dispute the charge with your card company or bank. ATT has no way of finding a charge that doesn't exist.
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Kimarm
Contributor
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1 Message
7 years ago
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Cassie89
Contributor
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1 Message
7 years ago
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ChristinaP83
Contributor
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2 Messages
7 years ago
I was just charged this morning from the same "location" for the amount of $68.85. I am on the phone with AT&T making a report. I am NOT, nor have I ever, been an AT&T customer. I see most people are commenting that this is a scam/fraid but I am curious if anyone commenting above was told by authorities that this is infact not AT&T. There is an AT&T location in this city and with the revalations of Wells Fargo making fradulant accounts, I am curious if this is a similar situation within this actual location. The store in this city is an authorized dealer and not an actual AT&T store. I have already cancelled my card and went through these steps with my account but would like to know who to contact to atleast make sure that the authorities are made aware of another complaint. Thanks so much and hopefully the authorities can get to the bottom of who is behind this.
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formerlyknownas
ACE - Sage
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110.7K Messages
7 years ago
@ChristinaP83. Did you read the posts just before you? The charges are NOT from AT&T.
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ChristinaP83
Contributor
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2 Messages
7 years ago
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formerlyknownas
ACE - Sage
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110.7K Messages
7 years ago
@ChristinaP83. Protect yourself. Your bank wil have to report the fraud. You may have to get a new card.
ATT doesn't know anything since the money is not going to them.
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shamond58
Contributor
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2 Messages
7 years ago
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ATTHelp
Community Support
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220.9K Messages
7 years ago
Hi @shamond58!
What a great birthday gift! I’m so sorry to hear they are unable to locate your order and we’ll be happy to help!
Please send a message to @ATTMobilityCare and include your first and last name, a good contact number and the best time of the day to reach you so we can get to the bottom of this.
We look forward to hearing from you and have a great day!
Demeria, AT&T Community Specialist
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shamond58
Contributor
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2 Messages
7 years ago
sharon*****
my phone number is [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
you can call me 8:30 to 9pm
i am very sad for this and cry
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