AT&T Community Forums

charged AT&T K006 9986 ESTOR

On the 8/2/2016 I just got the same charged AT&T K006 9968 Estor for $617.29, my bank will refund the money however the moral to the story was that every times my husband and I called AT&T to get details to the of what was charged on our account. It seem like no one/any employee at AT&T couldn't help nor provided us any useful information and kept directing us to different departments due to lack of knowledge of the company as a whole. Obviously, the transaction was being made by AT&T, if AT&T does not know what is being charged and how to track each of your own (AT&T) Transactions. How did your consumes trusted your business? Lucky we are not your customer and we know this charged was fraudulent. How are you (AT&T-company) going to deal with the fraud? Are you protection your consumers identity? The reason why I asked all these question my card that was being changed the billing address that they provided you does not matched with the current billing address because we had moved several months ago. We also got charged at Walmart.com on the same day but for some reasons Walmart does a lot better job than AT&T. Walmart was able the resolved the issued and stop the order process . Please don’t send me the genetic letter and wasted your time on the letter, just put your time how you can track your transactions better and we know that so many are also effect by this fraudulent charged.

Responses

Powerpuff30

Contributor

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1 Message

7 years ago

I to was charged a $273.07 charge from AT&T a charge that came from Bethlehem PH US. When I called my cell phone company they said no transaction shows on our end for that amount that you owe us, therefore I'm going to transfer you to the collections dept. Then the call got dropped interesting AT&T is my cell phone provider and the call got dropped. The collections dept said no u are all paid off u don't owe us that amount and we have not received payment with that amount either. When asked why it would say AT&T's name on my bank statement they said that it could possibly be a fraudulent charge and that I should report it with them in a different dept. By this time I just want to get to the bottom of this have someone be held accountable for stealing my money! I'm soo upset

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ATTMobilityCare

Community Support

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15.2K Messages

7 years ago

Hi @sou1024!

I’m so sorry to hear you were charged for products or services that were not authorized on your bank account. I know how absolutely aggravating it is for this to happen and not be able to get a clear answer on the situation. Thank you for bringing this to our attention. I’ll be happy to help you.

It’s unfortunate that we’re living in an age where unscrupulous people have the potential of getting personal banking information, but luckily most financial institutions have fraud protection and other methods of helping prevent this sort of thing.

We at AT&T absolutely take fraudulent charges seriously and work hard to ensure that customers and non-customers alike are not charged for services that they did not authorize. Our Global Fraud Center Group can absolutely look into this and provide additional information and help with this incident.

They can be reached at 877-844-5584 and are available during the following hours:

Monday-Friday: 8:00am - 9:00pm EST

Saturday: 9:00am - 6:00pm EST

Sunday: 8:00am - 5:00pm EST

I apologize for any inconvenience this has caused you.

Please let me know if you have questions and have a great day.

Kevin, AT&T Community Specialist

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GMW3547

Tutor

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4 Messages

7 years ago

OMG!! THING IS HAPPENING TO ME RIGHT NOW, EXCEPT THEY MADE 3 TRANSACTIONS TOTALLING $153.37 FROM ATT. I AM MAKING A COPY OF THIS FOR MY BANK. THANKS.

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GMW3547

Tutor

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4 Messages

7 years ago

WELL, GUESS WHAT...MORE BULL! ATT FRAUD DEPT. DOESN'T HANDLE FRAUD!!

LOL!! THIS IS TOO CRAZY TO BE BELIEVED!! I THINK DONAD TRUMP MUST BE BEHIND THIS BECAUSE IT IS SOO NUTZ THAT IS THE ONLY LOGICAL EXPLANATION!

SO 1-877-844-5584 TO THE GLOBAL FRAUD GOUP CENTER IS ONLY IF YOUR BANK OR CREDIT CARD COMPANY CONTACTS THEM.THE REPLY ABOVE IS A GENERIC REPLY/SPAM INFO THAT REALLY CARRIES NO WEIGHT! I WAS TOLD TO CONTACT 1-800-288-2020...DOES THAT NUMBER LOOK FAMILIAR? IT'S THE NUMBER THAT I WAS GIVEN OVER AN HOUR AGO AT THE BEGINNING OF THIS VICIOUS LOOP! LOL! OKAY I HAVE WASTED TOO MUCH TIME, BUT I WILL BE FILING AN ATTORNEY GENERAL'S COMPLAINT IN PENNSYLVANIA AGAINST ATT....->

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G

gabez71

New Member

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1 Message

@GMW3547 Wow, did you really blame Donald Trump for this🤦🏻‍♂️. I just recently got a random charge on my account for $174, But I’m pretty sure it wasn’t the President that made the Fraudulent transaction... I would guess some probably hackers. Trying to get it resolved now through my bank Capital One,

Like

3 years ago

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ATTMobilityCare

Community Support

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15.2K Messages

7 years ago

Hello there @GMW3547!

I’m sorry you had such a frustrating experience with our support teams! That must have been very angering to listen to! We would be happy to work with you more closely to ensure the proper steps are taken to resolve this.

Keep an eye on your inbox, we can definitely help get your investigation rolling, and feedback the representatives you’ve spoken with!

Looking forward to your response! Take care!

Kevin, AT&T Community Specialist

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ABSOLUTELYMAD

Contributor

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2 Messages

7 years ago

THIS JUST HAPPENED TO ME AND MY CARD COMPANY SENT ME AN ALERT. ON TRANSACTION WENT THROUGH BUT THE OTHER DID NOT. I JUST RECENTLY USED MY CARD TO BOOK A CABIN IN THE POCONOS, AND THAT IS THE ONLY TIME I EVER USED MY CARD IN PA. I AM ABSOLUTELY FRUSTRATED. NOW I NEED TO FIND OUT IF SOMEONE FROM THE CABIN COMPANY USED MY CARD

REALLY FRUSTRATED FROM A NEW YORK GIRL

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ABSOLUTELYMAD

Contributor

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2 Messages

7 years ago

HAS ANY ONE RECENTLY USED THEIR CREDIT CARD TO PURCHASE A CABIN RENTAL IN THE POCONOS? THIS IS THE ONLY PLACE WHERE I USED AND GAVE MY INFORMATION? THANKS

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GMW3547

Tutor

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4 Messages

7 years ago

That is not what is happening. AT&T is purposely going back months later and billing you a 2nd time on the same account and keeping the money. I bet you used an ATT email address, right? I don't know if is one person or a group, AT&T is ignoring the problem . I had to file a fraud report with my bank, close that bank account and STOP USING AT&T EMAIL ADDRESS!

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ATTHelp

Community Support

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221.4K Messages

7 years ago

Hello @ABSOLUTELYMAD and @GMW3547,

I’m sorry to hear you’ve received unauthorized charges on your card. I’ve had this happen in the past from another company and I can absolutely understand how frustrating something like this can be. These days’ fraudsters are getting more persistent about obtaining personal information.

For clarity on this thread, if you are seeing charges pertaining to your AT&T wireless account, our Global Fraud Management Organization group is going to be your go-to. They can be reached at 877.844.5584. If the charges pertain to a home phone, Internet, or U-verse account, contact AT&T Customer Care at 800.288.2020.

If you do not have services with us and see a charge to your credit card or bank account from AT&T, your financial institution (credit card company) is going to be the absolute best resource to report this. They have the ability to return the charges, help protect your account from future unauthorized charges, provide additional security on your account and credit cards, and they have groups that work closely with law enforcement to investigate this type of activity.

I apologize for any inconvenience this has caused. Please let me know if you have any questions or concerns.

Kevin, AT&T Community Specialist

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sassy-jo12

Contributor

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1 Message

7 years ago

What if you have a wireless and Direct Tv account but You did not give AT&T permission for auto pay And they just go and help them selfies at times. And I kept turning off auto pay but it always was turned back on.

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