Changing Plans Madness
I am writing for the community and to received a response from corporate. In a nutshell, everytime, I change my plan, something unforseen occurs. Back in December I was given incorrect information when I changed to Moble Value from Family Share and was placed back on Family Share when ATT saw that they had given me misinformation. They owned their mistake but it took hours on the phone to explain it to them.
The current issue is that I upgraded my wife's phone on March 8. Now I know that If I had up graded it about month earlier (2/2/2014) I would have been elibable for a 10 GB plan in June at 175.00. But now that plan will cost me instead, 200.00. The frustrating part of this is that this phone had qualified for a full upgrade in December 2012! When I told the supervisor this, she understood my frustration but her hands were apparently tied.
ATT says that they reward the customers who have been around longer by better pricing options. But in this case, waiting one month priced us out of a better plan, the Moble Value 10GB plan which would have been 175.00 with five phones but will cost me instead 200.00. If only I knew these pending changes, I would have upgraded this phone earlier.
On the other end, if I had upgraded my phone two days later, on March 10, I would not have been eligable for the pricing I have now on the 2 GB plan. In this regard, I was lucky. But on the other hand, it becomes impossible to make logical decisions when plans change so quickly and rules are put into place months later about something I did months earlier.
This is not keeping it simple! Pricing options and plans are changing so rapidly that Reps often do not know of these changes or misquote them.
A supervisor at ATT was unable to place me on the 10 GB plan for 175.00 although I could upgraded that line at the end of 2012. She was unable to give me a credit. The computer will not allow it! What have we come to as a society when computer programming determines that actions we take and real people cannot make decisions in cases like these??