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Thu, Sep 24, 2020 6:07 PM

Change of address to unrecognized location

I have recently moved to a new building and my profile will not allow the proper address.

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Brand User
ATTHelp

Community Support

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136.7K Messages

a month ago

Hello @Opalstorm,

 

We'd be more than happy to take a closer look into why your myAT&T profile won't allow you to update your address.

 

Are you receiving any specific error messages/error codes after you've entered your address?

 

Have you already made sure that your full address is formatted correctly when it's being entered?

 

Please let us know.

 

Also, please be sure that you're following the correct steps at this link to Change your address when you move.

 

We hope this helps and look forward to hearing back from you soon.

 

Sean, AT&T Community Specialist

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