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Shebbsters's profile



1 Message

Friday, March 16th, 2018 4:30 AM

Change Billing Cycle

I have a Wireless AT&T account that I pay ON TIME every month to receive such horrible service! I’ve been trying to change my billing cycle for FIVE MONTHS now and have been getting the run-around. Every time I call the wireless service number [(800)-3310500] to request my billing due date to be changed, the representative tells me the change will take up to TWO billing cycles and I have been waiting for FIVE with 1 additional request in between. I called again tonight and they tell me again, they have no records of this and will have to wait another... you guessed it! Two months! I want to know if there’s ANY WAY this problem can be fixed or is AT&T just paying their incompetent staff to give customers the run-around?! This has got to be the worst service I’ve ever received anywhere and I’m two seconds away from dropping everything and heading to Verizon!

Community Support


221.1K Messages

6 years ago

Hi @Shebbsters,

I am sorry you are having trouble getting your billing cycle changed. I am elated to assist with this!

I totally understand how important it is for you to have your cycle changed as soon as possible. We definitely want you to have this done quickly and efficiently obtaining the best service possible. I am going to reach out to you via private message to provide the best assistance with this! Please keep an eye out for it, it will appear on the upper right corner of the screen.

Have a great rest of your day!

Geovanni, AT&T Community Specialist

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