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J

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2 Messages

Sun, Sep 20, 2020 6:48 PM

Cellphone upgrade with promotion with trade in

Hello,

 

I was offered a promotion in which I traded in my old phones to get credit towards an upgrade with the samsung galaxy note ultra. Now I received the new phones but the box to trade in my old phones never arrived. The 30-day limit is fast approaching and no trade in box. Now I have called EVERY day for the past 2 weeks, I wrote on twitter and still cannot get help to get the trade in box. The store does not accept the phones either. I have scheduled 2 manager calls and they never called me. I suspect the 30 days will run out and I will have to pay the full price for the new phones. I need assistance in this manner and I need to talk to a manager to resolve this.  am being charged full price for the phones now. Thank you.

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