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Need help understanding your bill?

New Member


2 Messages

Tue, Apr 14, 2020 3:25 PM

Can't see my bill and can't get answers from anyone!


I recently (right before COVID-19) changed to AT&T unlimited plan and signed up for the autopay to receive the discount. I received my bill a week ago and the due amount jumped up and was much higher than the number I had received from AT&T before the switch so I tried to access my bill to see the details and all I see is an error message. It's been over a week that I have been trying to see my bill and all I see is the error message about the linked accounts. I tried to add the accounts and that did not work either saying I already have the account connected.

Also, I have been trying to get a hold of the customer service for the past week as well and with the calls I get the infinite hold time and with the chat the message that says contact later.

My autopay went through yesterday and the bill was paid, and I still can't see the bill or access any of the functions that come with the page associated with my account. This is completely ridiculous and unprofessional. Does anyone know:

(1) A solution?

(2) How to contact customer service or a complaint line?

Thank you in advance.


Community Support


203.9K Messages

3 years ago

Hey there @VahehA!


Let's look into helping resolve your inability to view your bill online. First, when signing on to MyAT&T make sure to clear your internet browser cache/search history on device or use another browser altogether.


Also, feel free to contact our online support team. They will be able to assist you with your billing questions and provide any further support with online account sign-on issues.


Hope this info helps.


Lar, AT&T Community Specialist

New Member


2 Messages

Thank you for replying. I believe this is an issue on AT&T's end/system because it happens in the app as well as the using the browser. But to try it out, I tried your suggestion and it did not work.


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