Can’t log into my AT&T account, haven’t received a detailed bill by email or mail since November.
I’ve had this issue since November 2019. I have not been able to see a bill since then. I don’t know what I owe on my devices. I have to pay my bill on blind faith through the automated text option because the (Edited per community guidelines) in billing at customer service try to charge me a 5 dollar fee EVERY (Edited per community guidelines)ing time. No one, NO ONE, has been able to fix the problem. When I joined AT&T I also joined DirectTV for a combined account. They didn’t say (Edited per community guidelines) about the headache it would become after I joined the 2 accounts. I canceled my Direct TV in March of 2019 when my DirectTV contract was up. I’ve chatted with people, I’ve called customer service and stayed on the phone for hours at a time, I’ve gone into the store because I’m fed up with customer service. No one can seem to fix the problem. I’ve gotten fed so many lines of bull (Edited per community guidelines) it's unbelievable. Here are some of the lies they have fed me: “It’s a company wide issue with our updates,” “I will put in a work order and it will get fixed,” “we can’t fix the problem,” and so on, and so on. AT&T has created 2 accounts for me WITHOUT MY PERMISSION. Both accounts show a ZERO balance and say that my first bill is not ready yet. It hasn’t been ready since NOVEMBER and I’ve been with AT&T since 2017. Both accounts show all of my devices. I don’t know if I’m being double charged or not. I see AT&T is paying out a huge settlement for lying about it’s unlimited data plans. I’m seriously thinking about seeking legal assistance myself. I see a lot of the same problem with other people on this forum. I’m sure they would love to tell their side of the story. I have kept all of my chat records and notes, and I bet all of my phone calls have been recorded with note documentation on my account. So I know there is no lack of evidence. I am a firm believer that I should be able to see my bill before I pay it, but if I don’t pay it AT&T will charge me a late fee. I would bet money there is a law somewhere that states you have to provide me with a bill as part of your service, and I haven’t received a bill since NOVEMBER. I WANT THIS PROBLEM FIXED, AND I DON’T WANT SOME (Edited per community guidelines) LINK TO FIX IT OR STEP BY STEP INSTRUCTIONS. IT’S NOT MY JOB TO FIX IT.