Can't get help on bill
I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc. We have only used wifi (and things like Line and Whatsapp). My bill includes international charges. I cannot get a hold of customer service, when we try chat (which I did 100000 million times) it redirects me before I get to a person. Every single time. I lose everything and have to start chat over. I cannot find an email address to email. I can't call because I'd have to turn the cellular stuff back on and then they would have reason to charge me. Now when I try to log in on a new browser to see if it won't redirect in chat one doesn't redirect it only gives me text options to verify myself. I can't accept texts because of the above.
I just need to talk to someone about why and how we got these charges. We did nothing to incur them. Nothing. Zero. And I can't talk to a person. My bill almost doubled. I need help. I need a way to talk to a person. This bill barely covers any international travelling since we just started, so my next bill might be millions if we don't get this figured out and correct this.
Please help. And please fix your chat so it stops redirecting and losing everything and you can never get to a real person.