Cancelled order’s phone contract is showing up on Bill
I placed an upgrade order online on 11/18 for my current iphone x ( which is on AT&T Next Every year and paid off 50% ) to get Iphone xs on atnt Next Every year again.
But due to some issue , I had to cancel the order on the same day when it was placed 11/18.
The Order status as per AT&T order check status shows its been cancelled but, I just checked my upcoming bill view which atnt just shows how it would be your next bill, (which you can see on atnt App) which states, My new contract is now started from 11/2018 to 11/2020 ( 24 months) for the new IPhone XS which I had Cancelled the order for. !!!
Now I am afraid for two things, one is My current phone is still with me with ( supposedly on existing at&t next Every year till 11/2019) for which they may charge .
And another charger for this new phone ( Which Doesn’t even exists !!! )!
my new bill is will be generated on 11/30/2018.
I just don’t know what to ask for here as despite of explaining everything to customer care, they simply said wait for 24-36 hrs,I am passed that window.
morever they said, it shows cancellation order is still under process ! When its shows cancelled!
hope someone can help here!