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apetrosan's profile

New Member

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2 Messages

Monday, February 6th, 2023 11:52 PM

Canceling auto pay on prepaid plan from abroad

How can I cancel my prepaid service with att from abroad? I am enrolled in auto pay, but cannot log in through the prepaid site or reach anyone vial phone or text from Rwanda. 

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

1 year ago

Your only option to cancel prepaid service if you can’t access the account or call to disable autopay is to contact your bank and cancel the card used for autopay.

New Member

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2 Messages

1 year ago

I was figuring the same. Thanks for the confirmation and saving me time trying further. 

Community Support

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232.3K Messages

1 year ago

Hello @apetrosan, we are here to help you with cancelling your prepaid service and auto-pay while abroad. 

 

As @sandblaster mentioned you can call our international support number at +1.314.925.6925 to disable autopay, or you can contact your bank and cancel the card that's used for autopay.

 

Review our article for more assistance with Signing in to your AT&T account.

 

Let us know if you have any more questions or concerns!

 

Mellira, AT&T Community Specialist 

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