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littlewadkins

Tutor

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5 Messages

Fri, Oct 31, 2014 10:17 PM

Closed

Can someone give me corporate email address?

Can anyone give me an actual email address to email someone who might have some power to solve my serious issues?

Responses

Accepted Solution

Official Solution

Community Support

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15.2K Messages

4 years ago

Hello Community,

 

This has been an onging thread for quite some time, with some really good dialogue back and forth.  I wanted to share some information that hopefully will be able to answer some of your contact questions.

 

There are two main types of requests and questions that I'm seeing on this thread and others like it:

 

 

Escalating an Issue

To Escalate an issue that you feel is not being resolved in a way you feel is appropriate, please send us a Private Message here.  You can also reach us via Twitter and Facebook as well.

 

Filing an Official Complaint

If you have a larger concern that you feel is beyond customer service, you can file an official complaint.  You can view all the details here.

 

Thanks so much, and hopefully this information is helpful.

 

Thanks,

 

Tim, AT&T Community Specialist

 

 

AT&T Customer Care

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.
Follow us on: Twitter @ATTHelp and @DIRECTVService

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Tutor

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5 Messages

6 years ago

I am still waiting on a corporate email address.  I got a message to send a privite message to someone associated with AT&T.  I did that, I have an email all ready typed up ready to go to the corporate office.  I copied and pasted it into their message window.  The only thing I got back was they needed the telephone  number associated with the account, which I sent to them again.  The phone number and account numbers was on the original message I sent.  This leads to me believe they never even read my letter.  Why is it so hard to get an email address to a large company corporate office?  Should I just post my email on here, so maybe someone will see that it is a serious matter and can actually give me some advice as to where to go? 

ujmnz

Guru

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294 Messages

6 years ago

There is no official corporate email. You have to deal with customer service in some way, either through private messages on these forums, phone, mail, or corporate stores. You can always contact the BBB/FTC/FCC to file complaints depending on your issue. 

 

Don't post your email here for everyone to see.

MicCheck

ACE - Expert

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9.1K Messages

6 years ago


@littlewadkins wrote:

I am still waiting on a corporate email address.  I got a message to send a privite message to someone associated with AT&T.  I did that, I have an email all ready typed up ready to go to the corporate office.  I copied and pasted it into their message window.  The only thing I got back was they needed the telephone  number associated with the account, which I sent to them again.  The phone number and account numbers was on the original message I sent.  This leads to me believe they never even read my letter.  Why is it so hard to get an email address to a large company corporate office?  Should I just post my email on here, so maybe someone will see that it is a serious matter and can actually give me some advice as to where to go? 


You're not going to get an email address.

 

You should request assistance on your issue from the Community Managers here, using the private message.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

6 years ago

I have tried on the phone, I have tried at my local store, and I have tired here on this forum. I guess AT&T doesn't find it concerning that they illegally charged a credit card on several occasions. That is called THEFT. I guess AT&T doesn't find it concerning that a bill that was $209.83 ended up costing me $528.83. I know now that AT&T does not care about their customers, I will not make any more requests or attempt to contact anyone else with this company, as everyone just passes the buck to someone else.[Per Guidelines:  Keep it Relevant and Appropriate].

MicCheck

ACE - Expert

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9.1K Messages

6 years ago


@littlewadkins wrote:

I have tried on the phone, I have tried at my local store, and I have tired here on this forum. I guess AT&T doesn't find it concerning that they illegally charged a credit card on several occasions. That is called THEFT. I guess AT&T doesn't find it concerning that a bill that was $209.83 ended up costing me $528.83. I know now that AT&T does not care about their customers, I will not make any more requests or attempt to contact anyone else with this company, as everyone just passes the buck to someone else.[Per Guidelines:  Keep it Relevant and Appropriate].


Dispute the charge with your credit card company. 

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

6 years ago

Why the credit card company and not with AT&T? It's AT&T who charged incorrecty? 

Contributor

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1 Message

6 years ago

I am hoping by now that you are no longer waiting.  I feel your pain tho  I have been looking for their email address for over an hour.  Why is it so hard to find this out for a major corportaion.

Contributor

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1 Message

5 years ago

Well I can tell you from personal experience that ATT does pass the buck. They over charged for my service by over $120....they drafted it out of my account and now they say I have to wait for 45 days for a refund check to be sent or contest the charges with my bank.....WHY should I have to contest with my bank when ATT KNOWS and ADMITS that I was over charged. THEY should be able to send the money back the way they received it. I spoke with 5 different people and was eventually HUNG UP ON by a RESOLUTION MANAGER. I have been a customer for almost 2 decades and this is how I get treated. So talking to their customer service is not working and apparently Corporate doesn't care. They are losing my business fast!!

Tutor

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1 Message

5 years ago

I need someone from your Executive Team to contact me. I am at the end of my rope and will be sharing everything with every forum, media and better business bureau unless this is resolved. I am tired of being sent in circles with no resolution.
Mmg1964

Tutor

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11 Messages

5 years ago

I feel your pain ATT does NOT care!! They owe me a credit and basically called me a liar now I owe a fortune and can't afford it and they will turn off service. So frustrated. Cannot stand this company!!!
lizdance40

ACE - Sage

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79.5K Messages

5 years ago

You authorized ATT to charge you for regular monthly bill plus any data overages and other charges related to service and equipment.  Those are legitimate charges.

 

If you are billed for unexpected charges, you can ask for an explaination of the charges, or look at you bill for an explanation.   

 

If you don't understand why you were charged, you can ask here on the forum.

 

Data overage is one of the extra charges that confuse and upset customers.  Your cell phone has a data meter which should be very close to the totals ATT reports.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
xbudahx

Teacher

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18 Messages

5 years ago

You will not find anyone that can help, trust me.

 

The customer service is so disjointed and sad, I feel your pain. I've gone through forums, twitter, advanced support, all clueless.

 

Dump them now.

Contributor

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1 Message

5 years ago

hey i was wondering if the phones that are for display and go out of style if you can give them out free I know its kinda dumb asking that but i was just wondering if that was possibe 

lizdance40

ACE - Sage

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79.5K Messages

5 years ago

Not that we would know....

But often they are dummy phones, no guts at all.  The ones that do work, get handled a lot and I have yet to see one survive long enough to be usable and too old for display. 

 

If a phone did survive it still wouldn't be given away for free.

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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