Buy one get one promo not honored
In July 11 2018 went to ATT store to add a new line and was told of a new promo for a buy one get one free IPhone with 24 month next contract, so decided to use promo, but didn’t get the 2nd phone at the time because my husband wasn’t with and wanted to use promo to upgrade his phone was told would still get the promo just do it with in 30 days. On 7/22 added upgraded phone with 24 month next contract. Fast forward 8 months later after 2 calls and 2 visit to ATT store now being told I didn’t qualify for the promo because it ended on 7/13, 9 days before we added the upgraded phone. Was told by ATT customer service and retention department we don’t go by what you were told, only by what we see in the rules. Was never told had to add second phone by 7/13 and ATT will not give me a copy of the “Rules” to see where it states this “Rule”. Has anyone else had this problem? This how ATT treats a 20 year customer with 7 phone lines, Direct TV and internet service.