Business Account to Personal Account

I originally had a personal account and my husband and I opened a small business, so we changed to a business account.  I had a wonderful rep who was easily accessible and always willing to help.  He stopped responding to my attempts to contact him and I have been left hanging for over a year.  Every time I try to do something with my account it is a hassle.  Is there a way to go back to a personal account?

Hi @k3g2mom,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Shad
AT&T Business Social Media

Hello @k3g2mom,
We saw your message and would like to help! We need to gather some details from you. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media