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1 Message

Tue, Apr 24, 2018 12:39 PM

Bogo

Back in December 2017 I took advantage of the buy one get one free bogo. I want to lower my bill,I would like to pay off the iphone X, I get credit for the iPhone 8, will I lose my credit if I pay off my iPhone X???

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sandblaster

ACE - Expert

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42.1K Messages

2 years ago

No, you will not lose the BOGO credit by paying off the iPhone X. You only lose the iPhone 8 credit by cancelling that line or paying it off.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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9 Messages

2 years ago

How did you get your free iPhone 8??? I got the X and the 8 and they're refusing to give me credit for the 8...

Tutor

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4 Messages

2 years ago

YES, I bought the bogo "free" in 2017 Iphone6. My daughter paid hers off full price now I'm having to pay for the granddaughters because I lost the credit. It wasn't free to begin with and I no longer use that ATT store for not being honest. I still had to pay part of it. In the mean time I purchased myself a new phone so now I'm stuck paying for two. They need to be fully trained before speaking to customers or they should have to pay for it. 

Contributor

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3 Messages

2 years ago

They tricked me too.  Told me that I could get they BOGO.  Got 2 new phones for 2 new lines.  All I received since was excuses and lies.  I feel guilty that I talked several people into switching to them and now they are caught up in ATT's web of deceit.

Tutor

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9 Messages

2 years ago

I reported to the BBB and got a phone call from a higher up pretty quickly. It got resolved!

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