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Contributor

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2 Messages

Thu, May 4, 2017 6:15 PM

BOGO question pay off the upgraded line

I would like to know if i go for a BOGO deal and as part of this  lets say i upgrade one device and get another phone as a brand new line. If and when i plan to pay off the phone that i have upgraded(not the free phone) or making payments for  would my bill credit for the free phone stop?

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lizdance40

ACE - Sage

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78.5K Messages

3 years ago

If I understand your question... yes, you can pay off the "buy one" phone and upgrade.  Or just buy a new phone outright to use on the line.  

You cannot pay off the "get one free".  

You cannot cancel either line without having to pay off the full balance because credits will stop.

 

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Contributor

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2 Messages

3 years ago

So if i understand it right i can pay off the phone that i would be making payments for but not the get one free phone. Is that correct? Even if i payoff i would still receive credits on the free phone?

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@sreeharsh wrote:

So if i understand it right i can pay off the phone that i would be making payments for but not the get one free phone. Is that correct?

 

Yes, and you would still receive credits on the free phone.

 

 


 

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GeekBoy

Master

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4.1K Messages

3 years ago

As a small point of clarification,  you can payoff the "Get One" phone early, but you will be paying with your own money, and you will no longer get the bill credits from AT&T for that phone, since the credits are tied to the NEXT agreement, and it would be closed when you pay off the phone.  That also means that if you trade in the phone (as soon as you reach your upgrade eligibility) and it is in good enough shape, opening a new NEXT agreement, you will not owe any additional money on that "Get One" phone.

 

That means you could use it for 18 months getting the AT&T bill credits for it, then pay it off out of your own pocket, and sell it on the second hand market, or keep it for yourself, or ...  You could also use it to the upgrade point in the NEXT agreement, then if it is in good enough condition, you could open a new NEXT agreement trading in that phone, and owe nothing more on the one you trade in.


Jerry B.
"GeekBoy"

--


Tutor

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2 Messages

3 years ago

I paid off the phone that I bought. Not the free phone. This messed up the whole billing process for the free phone. DO NOT PAY OFF ANY PHONE TIED TO THE BOGO DEAL! 

This has been a huge headache for me. I wish I never paid off the one phone.

Gary L

ACE - Expert

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15.8K Messages

3 years ago


@jjmazz wrote:

I paid off the phone that I bought. Not the free phone. This messed up the whole billing process for the free phone.

How are you certain you paid off the correct phone?

 

How did you pay it off?

 

 

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lizdance40

ACE - Sage

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78.5K Messages

3 years ago

Since ATT doesn’t put the credit on the line, it would be easy to pay off the wrong one, especially if both lines were new.

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Gary L

ACE - Expert

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15.8K Messages

3 years ago

@lizdance40 My "free" iPhone 7 credit is very clear on the bill (the pdf) which line it is.

 

 

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lizdance40

ACE - Sage

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78.5K Messages

3 years ago

@Gary L   Does it show on the online version?  

 

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GLIMMERMAN76

ACE - Expert

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20.5K Messages

3 years ago

The bogo offer just show up as adjustment at the end of the bill

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Gary L

ACE - Expert

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15.8K Messages

3 years ago


@lizdance40 wrote:

@Gary L   Does it show on the online version?   


At att.com in the "previous activity" section where you see it actually applied to the bill it clearly states which line.

 

In the "Bill highlights" section if you click "view credit" it expands that part for you.

 

In the summary type sections, no. But that's probably because it's a summary and not anything detailed...

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
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Contributor

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1 Message

3 years ago

For the bogo buy one get one free, to save your personal phone number... has anyone tried setting up one iphone 8 on an existing line and one on the new line that you create, then switching the new line phone number with an existing number on your plan, and deleting the old line with the new number?

 

sandblaster

ACE - Expert

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43.1K Messages

3 years ago

@plquality That won’t work. The free phone credits stay with the new line and new number. It does not matter what phone has that number. If you cancel the new line, you also cancel the new number and you lose the credits.

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Gary L

ACE - Expert

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15.8K Messages

3 years ago


@plquality wrote:

For the bogo buy one get one free, to save your personal phone number... has anyone tried setting up one iphone 8 on an existing line and one on the new line that you create, then switching the new line phone number with an existing number on your plan, and deleting the old line with the new number?


I'm confident it has been tried. If it was successful, we'd be hearing about it.

(And AT&T would have closed the loophole as they'd lose a 2 year line and a $650+ phone each time it was successfully done)

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

3 years ago

@jjmazz is correct, I’m going through the exact same headache right now. We were told as long as the plan is active for the 24 months the credit would continue to be applied. Absolutely not correct. Paid off $160 on the main line to upgrade to an iPhone 10. 2 months later, the BOGO credits disappear. Off the bill for the companion phone. I’ve spent a good portion of my day on chat, in store and now on hold trying to get them to honor the original $650 credit. What’s the point of a next every year, if you are penalized for using it? 

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