BOGO BILLING ISSUE
Eleven months ago, I went into a local store to get that BOGO iphone 8 deal that was going on. I completed the deal and was told by the store that I would be charged for the second phone for three months, then I would see a credit for those three months on the fourth bill and I would get a credit for the phone for that month and every month after until I paid off the first phone. I was charged for the first four months and went back to the local store, who got AT&T on the phone. They got me a refund and then the next month, I was charged again. Almost every single month, I am charged for the second iphone 8 and I have to call to get my credit. Each time I am promised it will be fixed and then it isn't. I am connected every time to some foreign person who usually has no clue what is going on and tells me lies. I am tired of calling and I am tired of this mess. I can never speak to anyone in America unless I go into a store, but then they spend hours on the phone trying to resolve it too. What do I need to do to get this fixed once and for all?