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R

New Member

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3 Messages

Sat, Jul 11, 2020 4:25 AM

BJ'S ATT iPhone 11 on us -& 250 dollar gift card offer fraud

I met the ATT sales person in BJs store in Exton,PA on January 1st week.

The offer was iPhone 11 on us with eligible iPhone trade.

I took 4 lines , 3 iPhone 11's & 1 11 pro .

I sent the eligible phones to ATT.

I received the gift cards.

 

It's been almost 2 months since I opened up a case with ATT.

Even after several calls , no update .

The answer was - they are looking into the case & there is a backlog in back office cases.

 

I think this is a fraud offer . 

 

ATT is charging me for the devices from the last 7 months.

 

Did anyone else experience the same ?

 

 

lizdance40

ACE - Sage

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89.4K Messages

1 y ago

Those kiosks in BJ's, Costco, and Sam's Club are not owned and operated by AT&T employees. These are franchise services.  

     The offer from AT&T is a $700 trade in offer, not free phones. 

     Yes I have seen similar complaints from the stores I listed above. In the end the only way to get any credits is to complain against both the retailer, in your case BJ's and AT&T.  

    If BJ's messed up or lied, AT&T is not going to take responsibility, but may honor a promotion if you met requirements. 

    File a Better Business Bureau complaint against both businesses, and hopefully they will get their act together and at least provide you with an answer. 

ATTHelp

Community Support

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172.5K Messages

1 y ago

Greetings @RT2000,

 

We hate to hear that you've been charged for the devices for the last 7 months. We'd like to ask you some questions to better assist you.

  • Were you given the break down on the promotion? 
  • Have you tried to get back in contact with the salesperson? 

Jacob, AT&T Community Specialist

New Member

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3 Messages

1 y ago

hello,

I was not given any breakdown - but ATT provided me the return labels to send my phones back , which I did. After that I did not get hear back from ATT.

And to make matters worse, ATT has been looking at this ticket for nearly 2 months without any updates.

New Member

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2 Messages

1 y ago

I am not sure but I was offered a phone on us but have not been able to find the mobile bill!

New Member

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2 Messages

1 y ago

I was offered this deal by an AT&T  customer service representative who came to my house with a technician to repair the service line to my house. I just cannot figure out how to find my bill!

New Member

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1 Message

1 y ago

I have the very same issue, signed up new AT&T service during Black Friday in 2019.  The promotion was for a free iPhone 11 with eligible trade-in, the monthly installment amount for the phone would be credited after phone is sent in.  We mailed the phone in using the supplied shipping label - made the mistake of not keeping the label #.  It's now August and I've been paying monthly installments for the phone yet not receiving a credit.  I called a few months back and they told me to see it on the next statement going forward.  Still no credits - called AT&T today and they tell me they are not familiar with this promotion nor they have record of receiving the trade-in phone. 

 

This is quite upsetting, and now it seems others have experienced similar problems.

New Member

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3 Messages

1 y ago

 

Sorry to hear that it happened to you as well.

I went to the BJ's store yesterday & asked them about this.

They told me that several people complained about the same - 

They promised me that ATT rep would call me .

I am still waiting...

New Member

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1 Message

1 y ago

yes, I did the same thing the guy in the store told me I would see the price of the bill drop off after several months. this was August and now it is October and I just called At& t and they said they could not find anything but the $250 visa card offer

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