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3 Messages

Fri, Jun 24, 2022 4:35 PM


I had a bill due June 6th I rescheduled for June 15th paid it. Now here we are June 24th and it still shows I owe for June. They are threatening to shut my service off. I don’t know what to do. I literally have payment confirmation. 

Accepted Solution

Official Solution


Community Support


194.8K Messages


Hello @Thurt14, we're happy to help with your billing concerns. 


We process and post online payments to your account immediately, but they can take up to 2 business days to show online in myAT&T. Let's confirm that your payment was posted to your account by following these steps: 

  1. Go to Profile and select Billing & payment options.
  2. Under Payment options, select Manage payment activity & options to see your scheduled and recent payments.

If you still think your payment is missing:

  1. Contact your bank, the place where your money order was purchased, or your credit card provider to confirm the payment cleared or was cashed.
  2. If your payment hasn't cleared or wasn't cashed, we won't be able to provide additional info since we didn't receive the payment. Discuss your options with the payment issuer and resubmit your payment to us.
  3. If your payment has cleared or was cashedcontact us so we can open a case to see what happened. We'll ask you to submit one of the following, depending on the payment method. Be sure to include your AT&T case number on any documentation you send to us.
    • Bank drafts - A bank statement showing your running balance with the payment in question deducted from your bank account. Include your full bank account and routing number on the documentation.
    • Checks - A copy of the front and back of the processed check.
    • Online bill pay (if processed electronically) - The transaction trace number or payment details from your online account transaction history, or a copy of your bank statement showing the cleared transaction if it contains the trace number.
    • Online bill pay (if processed via check) - A copy of the front and back of the processed check from your bank's online bill support.
    • Money order - A copy of the front and back of the processed money order.
    • Debit or credit card - Your card statement showing that the payment was submitted to us. Include your full credit card number on the documentation.
    • In an AT&T store - The receipt for the payment.

If the steps above do not help, no worries. Gather your account information and payment confirmation, and we'll get started working towards a solution. Again, keep any eye out for the DM.


Alasani, AT&T Community Specialist 

ACE - Sage


98.5K Messages


If you had a bill due June 6th, paid the 15th, you would have a new bill posted already, before the 15th. 

Does your online account say that you owe for one month or two?

Paid on the 15th how?  Online? 

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