Need help understanding your bill?
F

New Member

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1 Message

Thursday, April 1st, 2021 5:41 AM

Billing

Had a device upgrade to iPhone 12 and first month bill was outrageous, do these come in default? Is it possible to cancel them?

Access for iPhone 4G LTE w/ Visual Voicemail

Protect Advantage Insurance for 1
Protect Advantage Support Services for 1
Thanks!

Former Employee

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2.6K Messages

3 years ago

Access to iPhone with Visual voice mail is part of your price plan. You can log in to your account online and cancel the pro-tech insurance.

ACE - Sage

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117K Messages

3 years ago

Is that all?

There should be a $30 upgrade fee as well as your regular plan charge. You might also look to see if you are being charged a $5 fee for 'next up' . Next up allows you to upgrade early. If you are willing to stick out the full 30 months without upgrading early you can remove the $5 fee as well as the insurance. 

ACE - Expert

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64.7K Messages

3 years ago

I guess you don’t review your bill very often. As noted, the “Access for iPhone 4G LTE w/ Visual Voicemail” charge is part of your plan and has been there for as long as you have had the plan. Two insurance charges? I’ve never heard of that one.

ACE - Sage

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117K Messages

3 years ago

@sandblaster the protect advantage insurance that's about $14+ a month is broken down into two separate charges on the bill.  One about $8 and the other one about $6.  Part of it is Asurion insurance, the other is support, cloud storage, additional benefits like unlimited battery Replacements and lower screen replacement cost.  

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