New Member
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1 Message
Billing
Had a device upgrade to iPhone 12 and first month bill was outrageous, do these come in default? Is it possible to cancel them?
Access for iPhone 4G LTE w/ Visual Voicemail
Protect Advantage Insurance for 1
Protect Advantage Support Services for 1
Thanks!
Lockdowncraziness
Former Employee
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2.6K Messages
3 years ago
Access to iPhone with Visual voice mail is part of your price plan. You can log in to your account online and cancel the pro-tech insurance.
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
Is that all?
There should be a $30 upgrade fee as well as your regular plan charge. You might also look to see if you are being charged a $5 fee for 'next up' . Next up allows you to upgrade early. If you are willing to stick out the full 30 months without upgrading early you can remove the $5 fee as well as the insurance.
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sandblaster
ACE - Expert
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64.7K Messages
3 years ago
I guess you don’t review your bill very often. As noted, the “Access for iPhone 4G LTE w/ Visual Voicemail” charge is part of your plan and has been there for as long as you have had the plan. Two insurance charges? I’ve never heard of that one.
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formerlyknownas
ACE - Sage
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117K Messages
3 years ago
@sandblaster the protect advantage insurance that's about $14+ a month is broken down into two separate charges on the bill. One about $8 and the other one about $6. Part of it is Asurion insurance, the other is support, cloud storage, additional benefits like unlimited battery Replacements and lower screen replacement cost.
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