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I went into a store and asked for my bill to be lowered. I paid off a phone that I'm still being charged for! I've emailed, chatted and talked to many, many live humans who said they would credit me and fix my bill. IT IS SO FRUSTRATING HOW THE NUMBER GOT TURNED OFF IN 5 SECONDS, BUT MY (Edited per community guidelines) BILL HAS YET TO BE FIXED SINCE DECEMBER 31ST!! HOW CAN I GET THE RECORDING FROM THESE PEOPLE I TALKED TO LIVE AND GET THEM FIRED??