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Fri, Feb 8, 2019 2:50 AM


I received a refund for $200. The money is showing that I owe y’all $200 on my at&t account  but the money isn’t shown in my bank account . I was wondering when should I receive my money.


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Community Support


140.2K Messages

2 years ago

Hello @AkiBest,


Allow us to lend a helping hand. Some refunds require a 14 day hold. Once you're past the 14 day hold, how long it takes to receive the refund will depend on your bank.


Check out this support article About account balance refunds for more information. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.

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